Hannah Masud
Saint Charles
Summary
Skilled professional offering expertise in order taking, money handling and product promotion. Greets guests with genuine smile, builds rapport and great service. Maintains thorough knowledge and great time management skills.
Overview
4
4
years of professional experience
Work History
Server
El Santo
Saint Charles
05.2023 - 12.2023
- Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
- Assisted in training new servers.
- Served food and beverages to patrons and confirmed complete orders.
- Collected dirty dishes and glasses from tables or counters, preparing areas for next diners.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
- Maintained records of transactions made during shift as required by law or company policy.
- Provided excellent customer service to ensure satisfaction.
Cashier
Dunkin Donuts & Baskin Robbins
Saint Charles
04.2020 - 12.2023
- Kept records of purchases; maintained orderly appearance of checkout area; restocked supplies as needed.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Performed opening and closing procedures including counting cash drawers and preparing deposits.
- Established or identified prices of goods and services and tabulated bills with optical price scanners and cash registers.
Counter Server
Bien Trucha
Saint Charles
02.2021 - 01.2023
- Maintained complete knowledge of available menu, including daily specials.
- Upsold additional products when appropriate.
- Offered information regarding sale promotions and new products.
- Filled and served various beverages for customers.
- Greeted guests with friendliness and professionalism.
- Provided exceptional service that reflected restaurant standards and core values.
Front Desk Receptionist
Lighthouse Family Chiropractic
Saint Charles
01.2020 - 01.2023
- Assisted with scheduling appointments for clients and visitors.
- Greeted customers, answered general questions and directed to appropriate locations.
- Resolved any customer complaints or issues in a timely fashion following established protocols.
- Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries.
- Responded to customer inquiries via phone, email, and in person.
Education
Bachelor of Science - Nursing
UIC
Chicago05-2027
Nursing
Elgin Community College
Elgin, IL05-2025
High School Diploma -
Saint Charles East High School
Saint Charles05-2023
Skills
- Exceptional customer service
- Guest relations management
- Memory retention
- Customer service
- Strong work ethic
- Point of sale (POS) system operations
- Effective customer upselling
- Task prioritization
Affiliations
- women's college basketball athlete
- gym
- depop seller
Accomplishments
- MVP STCE Women's Basketball
- Presidents List ECC
- Honorable mention STCE Basketball
- Prep Girls Hoops Prospect 2k22
- Captain ECC Women's Basketball
Timeline
Server
El Santo
05.2023 - 12.2023
Counter Server
Bien Trucha
02.2021 - 01.2023
Cashier
Dunkin Donuts & Baskin Robbins
04.2020 - 12.2023
Front Desk Receptionist
Lighthouse Family Chiropractic
01.2020 - 01.2023
Bachelor of Science - Nursing
UIC
Nursing
Elgin Community College
High School Diploma -
Saint Charles East High School
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