Hannah Holschuh
Lake In The Hills
Summary
- Dynamic hospitality professional with extensive experience at Hampton Inn By Hilton, excelling in customer service and front desk management. Proven ability to resolve guest issues swiftly, enhancing satisfaction and fostering repeat business. Skilled in cash handling and adept at teamwork, ensuring seamless operations during high-pressure situations.
- Hospitality professional prepared to bring extensive customer service experience to new role. Proven ability to handle guest inquiries and issues efficiently while maintaining positive atmosphere. Reliable team player with strong focus on collaboration and adaptability to changing needs. Notable skills include effective communication and problem-solving.
- Friendly candidate with passion for providing excellent customer service and facilitating guest satisfaction. Hardworking and flexible individual takes reservations, assigns rooms and handles payments. Outstanding multitasker with in-depth knowledge of travel planning software.
- Recent graduate with foundational knowledge in children and hands-on experience gained through academic projects. Demonstrates strong teamwork, problem-solving, and time-management skills. Prepared to start career and make meaningful contributions with commitment and drive.
Overview
1
1
year of professional experience
Work History
Front Desk Agent
Hampton Inn By Hilton
06.2025 - Current
- Collected room deposits, fees, and payments.
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
- Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
- Resolved guest issues promptly, resulting in positive feedback and return visits.
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Enhanced guest satisfaction by efficiently managing check-in and check-out processes.
- Monitored lobby area for cleanliness and comfort, ensuring positive first impression.
- Increased repeat business by developing personal connections with guests and addressing their needs.
Host
Chili's Restaurant
01.2025 - 07.2025
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Advised customers about special offerings and menu items to help drive sales.
- Assisted servers with food delivery during peak hours to ensure timely service for all guests.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
Education
High School Diploma -
Huntley High School
Huntley05-2025
Skills
- Customer service
- Guest services
- Problem-solving skills
- Cash handling
- Hospitality services
- Front desk management
- Guest amenities
- Problem-solving
Accomplishments
- Resolved product issue through consumer testing.
Languages
English
Full Professional
Spanish
Elementary
Interests
- Learning new cooking techniques and expanding my culinary skills
- Adventure Travel
- Passionate about balancing physical health with mental and emotional wellness
- I participate in low-impact exercises to strengthen core muscles
- Youth mentor, providing guidance and support to empower the next generation of leaders
- Fundraising Events
- I participate in a variety of outdoor recreational activities
- Personal Development and Self-Improvement
Timeline
Front Desk Agent
Hampton Inn By Hilton
06.2025 - Current
Host
Chili's Restaurant
01.2025 - 07.2025
High School Diploma -
Huntley High School
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