Hannah Grundhofer
Elwood
Summary
People-oriented Shift Leader successful at executing new initiatives. Committed to creating workplace culture consistent with organization's mission and values. Continuously evaluates operations for safety concerns and implements strategies to reach targets.
Overview
8
8
years of professional experience
Work History
Shift Supervisor
Starbucks
Homer Glen
03.2017 - Current
- Provided feedback to employees regarding their performance in order to improve productivity.
- Resolved customer complaints and reported issues to senior management.
- Managed inventory levels and placed orders to ensure product availability and minimize waste.
- Served as a role model for other employees by demonstrating professional behavior at all times.
- Developed strategies for improving operational efficiency and customer service levels.
- Addressed any issues that arose during the shift in a proactive manner.
- Assisted upper management with daily operations to meet standards of service and quality.
- Evaluated employee performance, delivering individualized feedback and praise.
- Assisted general manager with operations game plan and company initiatives implementation.
- Delegated tasks to employees and monitored activities and task completion.
- Mentored and coached staff by giving employees suggestions and feedback to improve job performance.
- Handled emergency situations with composure and in accordance with company guidelines.
- Delegated tasks to multiple employees while maintaining efficient workplace.
- Enforced company policies, answered coworkers' questions and trained new personnel.
Skills
- Customer service
- Task delegation
- Conflict resolution
- Quality assurance
- Team building
- Policy enforcement
- Feedback delivery
- Data analysis
- Equipment troubleshooting
- Employee recognition
- Cash handling expertise
- Inventory management
Timeline
Shift Supervisor
Starbucks
03.2017 - Current