HANNAH FREEBURG
Lombard
Summary
Ambitious, detail-oriented Optical Retail General Manager with over 9 years in managing daily operations and driving team performance. Experienced managing and opening a new location with a first year gross sales of $850,000. Currently managing a retail location with gross sales of more than $1,200,000. I was also selected as the Visionworks General Manager of the Year in 2023.
Overview
14
14
years of professional experience
Work History
General Manager-Optical Retail
Visionworks
Lombard, IL
05.2022 - Current
- Responsible for retail location to meet sales goals, customer satisfaction and employee retention;
- Increase retail location visibility in the community through participation in local events and Chamber of Commerce membership;
- Oversee opening of new retail location;
- Serving as a mentor for employees;
- Acting as general manager for multiple retail locations;
- Organizing territory communications to build teamwork;
- Recruited, hired, trained and developed successful teams of 5 associates;
- Fostered KPI growth to increase overall sales to goal and improve customer relations.
Assistant Manager-Optical Retail
Visionworks
Hillside, IL
03.2017 - 05.2022
- Onboarding new sales associates;
- Training of sales associates on procedures and systems;
- Developed tracking system that cleared recall backlog;
- Maintained strong customer relationships and resolving customer service issues;
- Created an energetic environment by challenging associates with stretch results and tasks that expanded their knowledge base;
- Co-managed store under a multi-unit GM structure, leading to GM promotion due to store's growth in sales.
General Manager
25 Silver Boutique
Lombard, IL
08.2016 - 03.2017
- Managed a privately owned jewelry boutique;
- Hired, trained and developed a team of 4 employees.
Assistant Manager
Buckle
Lombard, IL
06.2014 - 08.2016
- Supervised daily operations to ensure exceptional customer service and store standards;
- Trained and mentored staff on product knowledge and sales techniques;
- Held the highest sales record of the Year in 2015.
Retail Associate
UPS STORE
Naperville, IL
05.2012 - 06.2014
- Processed transactions accurately using POS systems to ensure efficient checkout operations;
- Maintained inventory levels and organized merchandise displays for optimal store presentation.
Education
Business Management studies
College of DuPage
01-2017
Skills
- EHR and OTX platforms
- Pretesting including retinal screening
- Microsoft Office
- Recruiting
- Sales and Optical Sales
- Store Management
- Medical Scheduling
- Analysis skills of KPIs and P&L
- Conversational in Spanish
- Problem resolution
Timeline
General Manager-Optical Retail
Visionworks
05.2022 - Current
Assistant Manager-Optical Retail
Visionworks
03.2017 - 05.2022
General Manager
25 Silver Boutique
08.2016 - 03.2017
Assistant Manager
Buckle
06.2014 - 08.2016
Retail Associate
UPS STORE
05.2012 - 06.2014
Business Management studies
College of DuPage