Hannah Dryden
Collinsville
Summary
Dedicated professional with a versatile background in customer service and hospitality management. Strong skills in effective communication and problem-solving, ready to leverage expertise to enhance team performance and guest satisfaction.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Bartender
Caddyshack Saloon
Affton
03.2025 - Current
- Trained new bartenders on procedures, drink recipes, and customer service to enhance team performance.
- Fostered a welcoming atmosphere through friendly interactions and attentive service, improving customer satisfaction.
- Greeted customers and provided excellent customer service.
- Collaborated with kitchen staff to coordinate food and drink orders efficiently.
- Managed inventory to ensure adequate stock of supplies and ingredients.
- Ensured cleanliness of bar area to comply with health and safety regulations.
- Developed good working relationships with fellow employees through effective communication.
Service Technician
Windoor unlimited
Troy
05.2016 - Current
- Diagnosed and inspected residential and commercial window systems to identify and resolve issues.
- Repaired and replaced damaged window components, ensuring functionality and safety.
- Took measurements and evaluated dimensions of surrounding area to correctly install new machinery.
- Explained service options and addressed client concerns to enhance customer satisfaction.
- Followed all safety protocols while performing work in potentially hazardous environments.
- Used register system to ring up customer purchases, process payments, and issue receipts.
Education
Some College (No Degree) - Nursing
Southwestern Illinois College
Belleville, Illinois, ILSkills
- Hospitality management
- Cleanliness and hygiene
- Guest anticipation
- Customer service
- Sales and marketing
- Effective communication
- Problem solving
- Team building
- Revenue management
Affiliations
Volunteer Work
Certification
CPR Certified
Timeline
Bartender
Caddyshack Saloon
03.2025 - Current
Service Technician
Windoor unlimited
05.2016 - Current
Some College (No Degree) - Nursing
Southwestern Illinois College