Hannah Clausius
West Dundee
Summary
Experienced with managing tables and providing top-notch service to guests in fast-paced environments. Utilizes excellent communication skills to collaborate with team members and create welcoming atmosphere. Track record of maintaining high standards of cleanliness and efficiency, ensuring positive dining experience for all patrons.
Overview
4
4
years of professional experience
Work History
Server
Outback Steakhouse
07.2023 - 03.2024
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Cultivated warm relationships with regular customers.
Take-Out Server
Outback Steakhouse
05.2021 - 07.2023
- Managed high-volume orders with strong multitasking skills, maintaining accuracy and timeliness.
- Handled high-stress situations calmly, addressing multiple tasks simultaneously while prioritizing accordingly.
- Provided excellent customer service by addressing inquiries and resolving issues promptly.
- Collaborated with kitchen staff to ensure accurate preparation of menu items for take-out orders.
- Enhanced customer satisfaction by taking accurate and timely phone orders for takeout.
- Offered suggestions based on customer preferences or dietary restrictions when they were unsure about what to order.
- Fostered positive relationships with regular customers, cultivating loyalty through personalized service experiences.
- Upheld food safety standards by properly packaging items to maintain quality during transportation.
Restaurant Hostess
Outback Steakhouse
12.2019 - 05.2021
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
- Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
- Answered customer questions about hours, seating, and menu information.
- Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
- Enhanced customer satisfaction by greeting and seating guests promptly upon arrival.
- Provided exceptional service through friendly interactions with customers, answering questions and addressing concerns.
- Managed reservations effectively, accommodating special requests and ensuring accurate guest counts.
Education
No Degree - Photography
Elgin Community College
Elgin, IL05-2026
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Customer service
- Sales expertise
- Sales techniques
- Supply restocking
- Quality control
- Suggestive selling
Timeline
Server
Outback Steakhouse
07.2023 - 03.2024
Take-Out Server
Outback Steakhouse
05.2021 - 07.2023
Restaurant Hostess
Outback Steakhouse
12.2019 - 05.2021
No Degree - Photography
Elgin Community College
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