Dedicated professional with strong customer service skills and a proven ability to enhance guest experiences. Experienced in problem-solving and fostering positive relationships, ready to contribute to team success.
Overview
4
4
years of professional experience
Work History
Waitress
Woodbine Bend
Woodbine
03.2025 - Current
Managed cash transactions and processed payments to ensure accurate and timely service.
Provided excellent customer service to create memorable dining experiences.
Supported team members during busy shifts to ensure smooth operations.
Handled customer inquiries and resolved issues to maintain customer satisfaction.
Developed positive relationships with regular customers through friendly conversation.
Greeted customers, answered questions, and recommended specials to increase profits.
Waitress
Old School Saloon
Scales Mound
06.2023 - 05.2025
Delivered exceptional customer service to create memorable dining experiences.
Managed cash transactions and processed payments efficiently.
Supported team members during busy shifts to ensure smooth operations.
Provided excellent customer service by addressing any complaints or concerns promptly.
Resolved customer concerns quickly and escalated issues to management for resolution.
Followed up with customers during meal service to confirm satisfaction and address any needs.
Account Manager
Signcraft
Galena
04.2022 - 05.2024
Managed client accounts, fostering strong relationships to enhance client retention.
Acted as main point of contact in matters relating to client concerns and needs.
Resolved client issues promptly, upholding high service standards and client satisfaction.
Conducted regular account reviews to assess client satisfaction levels.
Managed multiple accounts simultaneously while meeting deadlines.
Coordinated project timelines, ensuring on-time delivery of services to meet client expectations.
Analyzed client data and identified opportunities for growth.
Collaborated with sales team to determine best ways to drive market share.
Prepared monthly financial statements for each account.