Summary
Overview
Work History
Education
Skills
Timeline
Generic
Hannah Brown

Hannah Brown

Hanover

Summary

Dedicated professional with strong customer service skills and a proven ability to enhance guest experiences. Experienced in problem-solving and fostering positive relationships, ready to contribute to team success.

Overview

4
4
years of professional experience

Work History

Waitress

Woodbine Bend
Woodbine
03.2025 - Current
  • Managed cash transactions and processed payments to ensure accurate and timely service.
  • Provided excellent customer service to create memorable dining experiences.
  • Supported team members during busy shifts to ensure smooth operations.
  • Handled customer inquiries and resolved issues to maintain customer satisfaction.
  • Developed positive relationships with regular customers through friendly conversation.
  • Greeted customers, answered questions, and recommended specials to increase profits.

Waitress

Old School Saloon
Scales Mound
06.2023 - 05.2025
  • Delivered exceptional customer service to create memorable dining experiences.
  • Managed cash transactions and processed payments efficiently.
  • Supported team members during busy shifts to ensure smooth operations.
  • Provided excellent customer service by addressing any complaints or concerns promptly.
  • Resolved customer concerns quickly and escalated issues to management for resolution.
  • Followed up with customers during meal service to confirm satisfaction and address any needs.

Account Manager

Signcraft
Galena
04.2022 - 05.2024
  • Managed client accounts, fostering strong relationships to enhance client retention.
  • Acted as main point of contact in matters relating to client concerns and needs.
  • Resolved client issues promptly, upholding high service standards and client satisfaction.
  • Conducted regular account reviews to assess client satisfaction levels.
  • Managed multiple accounts simultaneously while meeting deadlines.
  • Coordinated project timelines, ensuring on-time delivery of services to meet client expectations.
  • Analyzed client data and identified opportunities for growth.
  • Collaborated with sales team to determine best ways to drive market share.
  • Prepared monthly financial statements for each account.

Education

High School Diploma -

River Ridge
Hanover, IL
05-2015

Some College (No Degree) -

Highland
Freeport, IL
03-2026

Skills

  • Customer service
  • Guest relations
  • Upselling techniques
  • Team collaboration
  • Time management
  • Communication skills
  • Written communication
  • Problem solving

Timeline

Waitress

Woodbine Bend
03.2025 - Current

Waitress

Old School Saloon
06.2023 - 05.2025

Account Manager

Signcraft
04.2022 - 05.2024

High School Diploma -

River Ridge

Some College (No Degree) -

Highland
Hannah Brown