HANNA Patel
Chicago
Summary
Dynamic Passenger Service Supervisor at Worldwide Flight Services for over 7 years, recognized for enhancing operational efficiency and improving on-time performance metrics. Expert in customer service management and staff training, fostering a collaborative team environment. Proven ability to address passenger needs with exceptional problem-solving skills, ensuring compliance with safety protocols and elevating overall satisfaction. Experienced working with EVA Air, Etihad Airways and Finnair. Bilingual in English, Hindi, and Gujarati.
Overview
7
7
years of professional experience
Work History
Passenger Service Supervisor
Worldwide Flight Services
08.2018 - Current
- Assisted passengers with check-in processes and boarding procedures.
- Coordinated flight information updates for passengers in waiting areas.
- Supported team in maintaining compliance with safety regulations and protocols.
- Provided exceptional customer service by addressing passenger inquiries and concerns.
- Documented passenger feedback to help improve service delivery standards.
- Engaged in ongoing training to enhance knowledge of airline policies and procedures.
- Monitored security and maintained operational protocols.
- Implemented operational improvements that led to reduced delays and improved on-time performance metrics for flights under supervision.
- Ensured compliance with airline policies and procedures, maintaining safety standards throughout the terminal.
- Provided leadership to the service team, fostering a positive work environment that resulted in high employee retention rates.
- Maintained open communication channels between management and staff members to address concerns proactively before they impacted operations or customer experiences negatively.
- Managed team member schedules and work assignments.
- Assisted passengers with special needs or requests, providing personalized attention to ensure their comfort during travel.
- Enhanced passenger satisfaction by efficiently managing daily operations and addressing customer concerns promptly.
- Assisted passengers with check-in and boarding processes, enforcing compliance with airline policies.
- Instructed passengers on safety and emergency procedures and answered all passenger inquiries.
Education
Nursing
Chamberlain College of Nursing
Chicago, IL07-2024
Associate of Science -
Wilbur Wright College
Chicago, IL02-2021
Skills
- Customer service management
- Staff training and development
- Coordinating schedules
- Strong leadership
- Passenger assistance
- Time management
- Problem-solving abilities
- Multitasking ability
- Effective communication
- Adaptability and flexibility
- Safety procedures
- Teamwork and collaboration
Accomplishments
- Supervised team of 25 staff members.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Languages
English
Native or Bilingual
Hindi
Full Professional
Gujarati
Native or Bilingual
Timeline
Passenger Service Supervisor
Worldwide Flight Services
08.2018 - Current
Nursing
Chamberlain College of Nursing
Associate of Science -
Wilbur Wright College
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