Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
Interests
Timeline
Generic

Hamid Naseer Butt

23570 N Cottage Rd Lake Zurich,IL

Summary

Customer-focused professional with over 15 years of experience in administrative support, retail supervision, and customer service . Skilled at creating positive guest experiences, resolving concerns quickly, and communicating clearly with diverse customers. Known for strong technology skills , adaptability, and the ability to thrive in fast-paced environments—from managing daily operations in busy retail and restaurant settings to providing safe, professional service as an Uber driver. Eager to bring excellent customer service and team collaboration skills.

Overview

27
27
years of professional experience
1
1
Certification

Work History

Independent Contractor/Car Driver

Uber
10.2019 - Current
    • Provided reliable and safe transportation services to diverse passengers, maintaining a high level of customer satisfaction throughout the six-year tenure.
    • Demonstrated a deep understanding of local roads, traffic patterns, and navigation applications to ensure efficient and timely pickups and drop-offs.
    • Demonstrated strong problem-solving skills when encountering unforeseen challenges, such as traffic congestion or road closures, ensuring passengers' comfort and reaching destinations on time.

Manager/Administrative Manager

Church's Chicken
01.2015 - 04.2019
  • Led cross-functional teams to enhance operational efficiency and streamline processes.
  • Developed and implemented strategic initiatives to drive organizational growth and improve performance metrics.
  • Supervised daily restaurant operations to ensure consistent product quality, cleanliness, and full compliance with health and safety standards.
  • Delivered exceptional customer service by promptly resolving complaints and maintaining high guest satisfaction scores.
  • Monitored food preparation and inventory levels to meet demand while minimizing waste accurately.

Administrative Assistant/Office Data Entry Clerk

At Last Sportswear, Inc
11.2010 - 11.2014
  • Managed scheduling and calendar coordination for multiple executives, ensuring efficient time management.
  • Developed and maintained filing systems to enhance document retrieval and organization.
  • Assisted in budget tracking and expense reporting, contributing to financial accuracy.
  • Streamlined office procedures, improving workflow efficiency across departments.
  • Facilitated communication between departments, enhancing interdepartmental relationships.
  • Oversaw inventory management of office supplies, ensuring optimal stock levels at all times.

Customer Care /Inventory Control Manager

Verizon Wireless
01.2001 - 09.2010
    • Organized and facilitated workflow through the manager's office, tracking items that required follow-up and ensuring timely completion.
    • Assessed inventory levels to ensure optimal stock availability and minimize discrepancies.
    • Assisted in maintaining accurate inventory records using inventory management software.
    • Performed a full range of confidential administrative support duties, ensuring smooth day-to-day operations.
    • Coordinated with suppliers to track incoming shipments and resolve delivery issues.
    • Participated in training sessions on safety protocols and inventory management best practices.
    • Monitored stock movement and identified patterns for improved inventory placement strategies.
    • Contributed to the development of efficient storage solutions for increased workspace organization.
    • Organized and facilitated workflow through the manager's office, tracking items that required follow-up and ensuring timely completion.

Hudson News Stand

Hudson News
09.1998 - 11.2000
  • Supervised daily operations, ensuring compliance with safety standards and operational procedures.
  • Trained and mentored team members on efficient workflow practices and best operational techniques.
  • Implemented process improvements that reduced downtime and streamlined operational efficiencies.
  • Monitored performance metrics, identifying areas for improvement and addressing challenges promptly.
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.

Education

Computer Programming - Computer Programming

Punjab Computer College
Lahore Pakistan
09-1996

Bachelor of Science - Physiology

G.C. COLLEGE
Lahore, Pakistan
01-1994

Skills

  • Delivered Strong customer service, resolving complaints promptly and ensuring repeat business
  • Built positive relationships with a diverse customer base through Active listening and clear communication
  • Detail-oriented approach to maintaining accurate records and documentation
  • Clear and professional communication (verbal and written)
  • Ability to handle high-volume customer interactions while maintaining positive relationships

Accomplishments

  • Achieved competency certification at Verizon Wireless by successfully completing multiple management assignments with accuracy and efficiency.
  • Supervised team of 20 staff members.
  • Documented and resolved customer billing discrepancies which led to a 20% reduction in repeat complaints.

Certification

  • Certified Emergency Response Team Member – Verizon Wireless, Ground Zero, September 11 [2001]
    Participated in emergency response operations and completed specialized training during the 9/11 recovery efforts.
  • Verizon Wireless Training Program – Successfully completed comprehensive wireless products and customer service training.


Languages

Urdu
English
Arabic
Punjabi
Gujarati

Interests

  • Volunteering for community initiatives to give back to local communities and make a positive impact
  • Participating in cultural exchange programs and homestays
  • Road Trips
  • Reading and Gardening

Timeline

Independent Contractor/Car Driver

Uber
10.2019 - Current

Manager/Administrative Manager

Church's Chicken
01.2015 - 04.2019

Administrative Assistant/Office Data Entry Clerk

At Last Sportswear, Inc
11.2010 - 11.2014

Customer Care /Inventory Control Manager

Verizon Wireless
01.2001 - 09.2010

Hudson News Stand

Hudson News
09.1998 - 11.2000

Computer Programming - Computer Programming

Punjab Computer College

Bachelor of Science - Physiology

G.C. COLLEGE

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Hamid Naseer Butt