Hallie Ferguson
Ingleside
Summary
Experienced Account Manager with 7+ years of expertise in customer service and office management. Skilled at resolving issues and improving customer satisfaction through multitasking, CRM software utilization, and digital communication. Passionate about leveraging technology to streamline processes and drive exceptional customer experiences. Committed to continuously improving service delivery and achieving optimal results.
Overview
7
7
years of professional experience
Work History
Business Development Coordinator
Castle Automotive
10.2024 - Current
- Collaborated with cross-functional teams to develop innovative strategies for business growth.
- Coordinated trade show appearances including booth design, staffing, and promotional materials to maximize company exposure and generate leads.
- Managed a portfolio of existing clients, consistently exceeding sales targets and maintaining high levels of client satisfaction.
- Boosted revenue by bringing in and cementing relationships with new clients and optimizing servicing of existing customer accounts.
- Enhanced client relationships through regular communication and prompt responses to inquiries.
- Identified new business opportunities by researching market trends and competitor analysis.
- Optimized lead nurturing processes through personalized follow-ups with prospects at various stages of the sales funnel.
Account Manager
Discover Financial Services
02.2023 - 06.2024
- Handled customer service inquiries through phone, digital platforms, and chat channels effectively.
- Assisted over100 customers daily, enhancing satisfaction in a fast-paced environment
- Utilized computerized systems for troubleshooting, ensuring accurate and timely responses
- Demonstrated strong verbal communication and multitasking skills, improving overall service delivery
- Accurately navigated computerized system for troubleshooting, ensuring precise and effective responses to customer queries
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
Business Development Assistant Manager
Ray Autogroup
07.2021 - 01.2023
- Managed all incoming internet leads, ensuring timely and professional responses
- Directed customers to online resources, enhancing their product knowledge
- Delivered messages to relevant departments, improving internal communication
- Responded to email inquiries clearly and professionally, boosting customer satisfaction
- Trained junior staff members on best practices in business development strategy, fostering a supportive learning environment for skill improvement.
- Provided excellent customer service throughout the sales process, addressing inquiries promptly and resolving issues efficiently.
- Optimized CRM systems usage among team members streamlining data entry processes leading to improved reporting capabilities.
Office Assistant
Quality Services and Repair
12.2020 - 06.2021
- Communicated with customers through phone and email effectively.
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
- Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
- Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
- Expedited document processing with accurate data entry and timely filing.
- Increased customer satisfaction by providing professional and courteous front desk support.
- Contributed to a positive work environment by fostering open communication among colleagues.
- Assisted in financial tasks such as invoicing, expense tracking, and budget preparation to ensure accuracy.
Team Member
Applebee's
05.2020 - 12.2020
Sales Associate/Photographer
Cherry Hill Programs
11.2019 - 12.2019
Counter Help/Cashier
Panda Restaurant Group
08.2017 - 12.2019
- Handled customer complaints professionally, resolving issues promptly and maintaining customer loyalty.
- Warmly welcomed customers upon approaching counter and placing orders.
- Provided expert product knowledge to assist customers in making informed decisions about their purchases.
- Increased customer satisfaction by providing efficient and friendly service at the counter.
Education
High School Diploma -
Grant Community
Fox Lake, ILSkills
- Cash Handling
- Sales
- Microsoft
- Office Management
- Clerical Experience
- Guest Services
- Customer service
- CRM software
- Live Chat
- Multitasking
- CRM management
- Customer acquisition
- Lead prospecting
- Customer relationship management
- Account management
- Cold calling
Timeline
Business Development Coordinator
Castle Automotive
10.2024 - Current
Account Manager
Discover Financial Services
02.2023 - 06.2024
Business Development Assistant Manager
Ray Autogroup
07.2021 - 01.2023
Office Assistant
Quality Services and Repair
12.2020 - 06.2021
Team Member
Applebee's
05.2020 - 12.2020
Sales Associate/Photographer
Cherry Hill Programs
11.2019 - 12.2019
Counter Help/Cashier
Panda Restaurant Group
08.2017 - 12.2019
High School Diploma -
Grant Community
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