Halie Wingo
Chicago
Summary
Young professional with background in delivering exceptional customer experiences in hospitality environments. Skilled in problem-solving, conflict resolution, and maintaining customer satisfaction. Known for strong team collaboration, adaptability, and consistently achieving results. Proficient in handling guest inquiries, managing reservations, and ensuring smooth operations. Reliable, flexible, and focused on enhancing guest services and operational efficiency.
Overview
5
5
years of professional experience
Work History
Guest Service Representative / Crafter / Froster
Nothing Bundt Cakes
03.2025 - Current
- Manage in-person, phone, and online customer orders while maintaining accuracy and efficiency in a high-volume environment
- Prepare, frost, decorate and quality-check products to meet company standards
- Coordinate order completion, customer pickups, deliveries, and product promotions
- Deliver friendly, professional customer service while multitasking and supporting daily operations
- Organize and host events in various locations throughout the city while managing thousands of dollars of product and sharing marketing material.
Chicago Quarter Mentor
DePaul University
Chicago, IL
08.2021 - 11.2023
- Mentored three classes of first-year students, supporting academic success and campus transition
- Planned lessons, facilitated class discussions, and coordinated in-class activities
- Completed administrative duties including grading, attendance tracking, and student documentation
- Advised students on campus resources, city navigation, and academic success strategies
Front Desk Receptionist
Drybar
07.2022 - 08.2023
- Managed client check-in and check-out processes and provided professional front-desk support
- Maintained and adjusted stylist schedules, assigned breaks, and coordinated appointment flow
- Supervised daily operations in the absence of management
- Maintained front-desk organization to ensure efficient workflow
Production Intern
Taste Media Group
06.2022 - 10.2022
- Edited video content and managed digital assets to support post-production workflows
- Organized project files and maintained documentation to improve team efficiency
- Assisted with on-site recording sessions and coordinated equipment setup
- Collaborated with clients to understand creative goals and production needs
- Built relationships with local businesses and schools to support filming logistics
Education
Bachelor of Fine Arts - Film And Television (Documentary Concentration)
DePaul University
Chicago, IL11-2024
Skills
- Customer Service
- Client Communication
- Scheduling & Administrative Support
- Content Production & Video Editing
- Digital File & Asset Management
- Multitasking in Fast-Paced Environments
- Team Collaboration
- Organization
- Attention to Detail
Timeline
Guest Service Representative / Crafter / Froster
Nothing Bundt Cakes
03.2025 - Current
Front Desk Receptionist
Drybar
07.2022 - 08.2023
Production Intern
Taste Media Group
06.2022 - 10.2022
Chicago Quarter Mentor
DePaul University
08.2021 - 11.2023
Bachelor of Fine Arts - Film And Television (Documentary Concentration)
DePaul University