Hailie Wasilewski
Oakwood Hills
Summary
Energetic and friendly worker/ server with 3 years of experience in providing top-notch service in both casual and fast-paced environments. Known for my ability to keep a smile on my face, even during the busiest of shifts, while ensuring guests feel welcomed and valued. I’m passionate about creating positive experiences, whether it’s recommending the perfect dish or just making someone’s day a little brighter.💛 Always ready to lend a hand to my team, and excited to bring my skills to a new environment where I can continue learning and having fun along the way!
Overview
5
5
years of professional experience
Work History
Ice Cream Scooper
Julie Anns Frozen Custard
07.2020 - 07.2021
- Maintained cleanliness of the store through sweeping, mopping, and sanitizing workstations for an enjoyable environment.
- Managed time effectively during peak periods to provide fast service without compromising product quality or presentation.
- Served customers with speed and detail orientation, keeping team running smoothly throughout service fluctuations.
- Provided details on seasonal flavor availability, ice cream source, allergens, and specials.
- Operated and disassembled custard machine for nightly cleaning and maintenance.
- Demonstrated adaptability in learning various roles within the store such as cashiering, refilling toppings bar or cleaning duties when needed.
- Greeted customers upon entering the store, creating a welcoming atmosphere that encouraged repeat business.
Sales Associate
Plato’s Closet
01.2021 - 07.2022
- Built relationships with customers to encourage repeat business.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Managed returns, exchanges and refunds in accordance with store policy.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- As a shift manager I ensured all cash registers were accurately counted and store opened promptly.
Food Service Worker
Kissed By Fire Food Truck
09.2024 - Current
- Utilized strong multitasking skills to manage multiple orders simultaneously without compromising quality or accuracy.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Developed and maintained positive relationships with customers to enhance service.
- Made food according to standard recipes with requested changes for customer satisfaction.
Smoothie Barista
Organic Rootz
08.2021 - 04.2022
- Contributed to an uplifting atmosphere through effective teamwork, communication, and problem-solving abilities among staff members.
- Prepared and served juices and blended drinks.
- Enhanced visual appeal of the smoothie bar area through regular cleaning, attractive displays, and inviting ambience creation.
- Maintained a comprehensive knowledge of all menu offerings in order to address any customer inquiries or concerns effectively.
- Assisted in the development of new smoothie recipes for menu expansion and increased sales.
- Optimized workflow by multitasking between taking orders, preparing smoothies efficiently, and managing register duties when necessary.
- Provided personalized recommendations for smoothie options based on customer needs or dietary restrictions.
Server
Buffalo Wild Wings
06.2022 - Current
- Demonstrates multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers 💛
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Conducted certification processes for new team members, earning WCT title.
Education
High School Diploma -
Prairie Ridge High School
Crystal Lake, IL05.2021
Skills
- Quick learner
- Positive attitude
- Multitasking
- Customer service
- Strong work ethic
- Problem-solving
- Strong communication skills
- Attention to detail
- Team oriented
- Fast-paced environment
- Order taking accuracy
- ServSafe
Timeline
Food Service Worker
Kissed By Fire Food Truck
09.2024 - Current
Server
Buffalo Wild Wings
06.2022 - Current
Smoothie Barista
Organic Rootz
08.2021 - 04.2022
Sales Associate
Plato’s Closet
01.2021 - 07.2022
Ice Cream Scooper
Julie Anns Frozen Custard
07.2020 - 07.2021
High School Diploma -
Prairie Ridge High School
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