Hailey Wilkerson
Millstadt
Summary
Dynamic coach with a proven track record at Skyhawks Sports Academy, specializing in athlete development and team motivation. Skilled in effective communication and safety awareness, I foster team cohesion and implement strategic training programs that enhance performance. Committed to building strong relationships and achieving success through collaborative efforts.
Overview
3
3
years of professional experience
Work History
Coach
Skyhawks Sports Academy
09.2025 - Current
- Developed training programs to enhance athlete performance and skill development.
- Analyzed athlete performance data to identify areas for improvement and strategic focus.
- Fostered team cohesion through effective communication and conflict resolution strategies.
- Implemented goal-setting frameworks to track progress and motivate athletes toward success.
- Conducted regular evaluations of training methods, adjusting strategies based on feedback and results.
Lifeguard Manager
Hilltoppers Swim Club
05.2022 - 07.2025
- Monitored pool areas to ensure safety and compliance with regulations.
- Provided immediate assistance during emergencies, executing first aid and rescue techniques.
- Educated patrons on safety protocols and proper pool usage guidelines.
- Conducted regular equipment inspections to maintain operational readiness and safety standards.
- Collaborated with team members to implement effective emergency response strategies.
- Maintained cleanliness and orderliness of facility to enhance patron experience and safety.
- Trained new lifeguards on safety procedures, equipment use, and emergency protocols.
- Assisted in organizing community events promoting water safety awareness for local families.
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
- Ensured swimmer safety by vigilantly monitoring pool area and enforcing rules.
- Monitored safety of guests in and around swimming pool.
- Provided friendly customer service to guests and addressed concerns.
- Maintained a clean and safe facility, performing necessary cleaning tasks on a daily basis.
- Attentively monitored swimmers to identify distress.
- Responded to emergency situations in a timely, efficient manner.
- Upheld hygiene standards in pool and surrounding area.
- Assisted swimmers in distress using appropriate rescue techniques based on individual needs and circumstances.
- Prevented accidents through regular equipment inspections and maintenance.
- Handled incident reporting accurately and efficiently, documenting any occurrences that required intervention or assistance from lifeguard staff.
- Maximized customer satisfaction by greeting pool patrons with courtesy and resolving issues promptly.
Restaurant Hostess
Rich & Charlies
05.2023 - 07.2024
- Greeted and seated guests promptly, enhancing initial dining experiences.
- Managed reservations and waitlists efficiently, optimizing table turnover rates.
- Collaborated with staff to ensure seamless service flow during peak hours.
- Maintained cleanliness and organization of entrance and waiting areas to promote a welcoming atmosphere.
- Provided feedback to management regarding guest preferences and service improvements for future operations.
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
- Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
- Answered customer questions about hours, seating, and menu information.
- Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
- Enhanced customer satisfaction by greeting and seating guests promptly upon arrival.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Provided exceptional service through friendly interactions with customers, answering questions and addressing concerns.
- Contributed to a positive team atmosphere by supporting coworkers during peak hours or when understaffed.
- Checked in with servers to confirm preparedness before seating customers.
- Opened and closed seating sections according to volume of guests.
Education
High School Diploma -
Lindenwood University
Saint Charles, MOHigh School Diploma -
Notre Dame HIgh School
St Louis, MO05-2025
Skills
- Effective communication
- Group leadership
- Personable and friendly
- Building relationships
- Team development
- Team motivation
- Interpersonal relationships
- Motivational leadership style
- Team bonding
- Verbal and written communication
- Safety awareness
- Athlete development
- Team Training
Timeline
Coach
Skyhawks Sports Academy
09.2025 - Current
Restaurant Hostess
Rich & Charlies
05.2023 - 07.2024
Lifeguard Manager
Hilltoppers Swim Club
05.2022 - 07.2025
High School Diploma -
Lindenwood University
High School Diploma -
Notre Dame HIgh School