Hailey Walsh
Rochester
Summary
Versatile professional with strong clerical and team support skills. Expertise in scheduling, organizing office operations, and enhancing customer satisfaction. Proven ability to manage multiple tasks efficiently while maintaining attention to detail. Successfully implemented administrative systems that improved office productivity and streamlined processes.
Overview
12
12
years of professional experience
Work History
Store Manager
Pier 1 Imports
Decatur
02.2017 - 10.2019
- Managed daily store operations, ensuring compliance with company policies and safety regulations.
- Trained and supervised team members to enhance customer service skills and performance.
- Implemented merchandise displays, improving product visibility and organization.
- Coordinated efficient inventory management processes to maintain optimal stock levels.
- Conducted regular staff meetings to discuss sales strategies and evaluate team performance.
- Analyzed sales data to identify trends, adjusting product offerings for market demands.
- Resolved customer inquiries and complaints promptly, fostering loyalty and satisfaction.
- Created weekly work schedules, optimizing floor coverage within fiscal guidelines.
Assistant Store Manager
Pier 1 Imports
Springfield
03.2011 - 01.2017
- Managed daily store operations and staff scheduling to enhance efficiency.
- Trained new employees on store policies and customer service techniques.
- Coordinated merchandise displays to boost customer engagement and sales.
- Resolved customer inquiries and complaints through effective communication.
- Ensured compliance with safety regulations and company policies during operations.
- Led teams in implementing visual merchandising strategies to maintain store aesthetics.
- Delegated tasks based on team strengths to optimize service levels and floor coverage.
- Analyzed sales data to identify trends, adjusting strategies for improved performance.
Sales Associate
Pier 1 Imports
Springfield
09.2008 - 03.2011
- Assisted customers in selecting home decor and furniture items to enhance satisfaction.
- Processed transactions efficiently with point-of-sale systems to ensure accuracy.
- Maintained organized product displays to improve visual appeal and accessibility.
- Resolved customer inquiries and complaints promptly, ensuring positive experiences.
- Collaborated with team members to streamline store operations and achieve targets.
- Participated in inventory management, conducting regular stock counts and restocking.
- Trained new team members on cash register operation and customer service protocols.
- Developed promotional strategies that increased sales volume and encouraged upselling.
Customer Service Representative
AT&T Mobility
Springfield
07.2008 - 09.2009
- Assisted customers with inquiries regarding mobile plans and services.
- Resolved complaints through active listening and effective problem-solving.
- Educated customers on device features and troubleshooting techniques.
- Processed orders and account changes accurately using internal systems.
- Maintained up-to-date knowledge of promotions to inform customers.
- Documented customer interactions in CRM for future reference.
- Gathered feedback through surveys to enhance service quality.
- Developed strong relationships with customers through personalized support.
Intern
State Representative Richard P. Myers
Macomb
08.2007 - 06.2008
- Coordinated outreach initiatives to engage constituents in public meetings.
- Researched policy issues, providing essential background for legislative discussions.
- Compiled and analyzed community survey feedback and town hall insights.
- Maintained accurate records of activities throughout internship.
- Assisted with planning and executing virtual and in-person events.
- Prepared reports summarizing project progress for management review.
- Cultivated positive relationships with staff and management.
- Utilized document management system to organize files, ensuring accessible data.
Education
Associate of Arts - Psychology
Western Illinois University
Macomb, ILSkills
- Store operations and visual merchandising
- Sales analysis and customer service
- Team leadership and effective communication
- Problem solving and data-driven decision making
- Time management and operational efficiency
- Recruiting and hiring
Timeline
Store Manager
Pier 1 Imports
02.2017 - 10.2019
Assistant Store Manager
Pier 1 Imports
03.2011 - 01.2017
Sales Associate
Pier 1 Imports
09.2008 - 03.2011
Customer Service Representative
AT&T Mobility
07.2008 - 09.2009
Intern
State Representative Richard P. Myers
08.2007 - 06.2008
Associate of Arts - Psychology
Western Illinois University
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