Hailey Mulikey
Norris City
Summary
Patient-oriented Pharmacy Technician with extensive experience preparing, filling and labeling medications. Highly skilled at processing prescriptions and managing pharmacy inventory. Well-versed in interacting with patients to answer questions and provide status updates on prescription fills.
Dependable Cash Handler with rapid money-counting skills and strong history of customer service. Extremely high accuracy due to detail-oriented approach. Responsible for preparing tills before collection and closing out at end of shift.
Compassionate Patient Access Specialist known for high productivity and efficient task completion. Skilled in patient registration, insurance verification, and appointment scheduling, ensuring smooth operations within healthcare settings. Excel in communication, problem-solving, and time management, contributing to enhanced patient satisfaction and streamlined access to care.
Overview
6
6
years of professional experience
2023
2023
years of post-secondary education
Work History
Patient Access Specialist
Fairfield Memorial Hospital
Fairfield
12.2025 - Current
- Facilitated patient check-in and registration processes efficiently.
- Verified insurance information and collected patient co-pays.
- Assisted patients with inquiries regarding scheduling and services.
- Collaborated with team members to enhance patient experience initiatives.
- Applied HIPAA privacy and security regulations while handling patient information.
- Worked closely with departmental staff members in order to ensure proper coordination of care across multiple departments.
Direct Support Professional
Gateway Residential Services
Evansville
08.2024 - Current
- Assisted clients with maintaining good personal hygiene.
- Accompanied individuals on outings to promote independence and integration into the community.
- Maintained cleanliness of clients' environment by cleaning surfaces and washing clothes or dishes.
- Monitored client's well-being, safety and comfort under physician direction.
- Recorded client status progress and challenges in logbooks and reports.
- Monitored individuals' behaviors, documented observations, reported any changes or concerns to supervisor.
- Transported clients to doctor's appointments and errands.
Pharmacy Technician
CVS Pharmacy
Mount Vernon
12.2022 - 11.2023
- Operated cash registers to accept payments from customers.
- Prepared prescription transfers to other pharmacies.
- Checked expiration dates on medications to ensure that only unexpired products were dispensed.
- Answered telephones to respond to questions or requests.
- Monitored supply inventory and promptly submitted replenishment orders to prevent shortages.
- Liaised with pharmacist to measure and prepare medication doses and packaging and label prescriptions.
- Resolved customer complaints in a timely manner while maintaining professionalism at all times.
- Received and stored incoming supplies and informed supervisors of stock needs and shortages.
- Processed insurance claims and handled billing inquiries to ensure customer satisfaction.
Waitress
Farris' Family Restaurant
McLeansboro
08.2020 - 04.2021
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
- Maintained accuracy while handling payments, giving change and printing receipts for customers.
- Provided excellent customer service by addressing any complaints or concerns promptly.
- Garnished dishes and beverages to serve visually appealing menu items.
- Enforced safety guidelines for employees and patrons of the restaurant.
- Addressed concerns quickly to improve customer experience and escalated issues to management for resolution when necessary.
- Communicated daily specials to customers.
- Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.
- Trained new employees to perform duties.
- Took orders for food and drinks and delivered them to guests.
Education
High School Diploma -
Norris City-Omaha-Enfield High School
Norris City, ILSome College (No Degree) - Phlebotomy
Rend Lake College
Ina, ILSkills
- Multitasking and organization
- Transaction recording
- HIPAA compliance
- Progress documentation
- Billing support
- Problem-solving
- Pharmacy ethics
- Order verification
- Ordering and stocking medications
- Pharmacy law compliance
- Confidentiality and HIPAA
- Prescription filling
- Customer relationship management
- Time management
- Admitting coordination
- Customer service
Timeline
Patient Access Specialist
Fairfield Memorial Hospital
12.2025 - Current
Direct Support Professional
Gateway Residential Services
08.2024 - Current
Pharmacy Technician
CVS Pharmacy
12.2022 - 11.2023
Waitress
Farris' Family Restaurant
08.2020 - 04.2021
High School Diploma -
Norris City-Omaha-Enfield High School
Some College (No Degree) - Phlebotomy
Rend Lake College