Hailey Montana

McHenry

Summary

Detail-oriented team lead with a proven track record in enhancing customer satisfaction and operational efficiency. Skilled in coaching, mentoring, and conflict resolution to foster a positive work environment.

Overview

years of professional experience

Work History

PSS: Team Lead

Wilmot Mountain (VAIL)

Wilmot, WI

12.2022 - 03.2026

Led team in daily operations, ensuring adherence to safety standards and protocols.
Trained new employees on operational procedures and best practices for efficiency.
Streamlined workflow processes, reducing wait times and enhancing guest satisfaction.
Monitored staff performance, providing feedback and support for continuous improvement.
Coordinated scheduling to optimize resource allocation during peak periods.
Facilitated communication among departments to improve coordination and service delivery.
Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
Increased customer satisfaction by ensuring timely completion of projects and adherence to high-quality standards.

Lead Cashier

The Boathouse of Chicago

Johnsburg, IL

08.2021 - 10.2025

Supervised cash handling processes to ensure accuracy and compliance with company policies.
Trained and mentored new cashiers in customer service techniques and operational procedures.
Streamlined checkout processes, reducing wait times and enhancing customer satisfaction.
Managed daily cash reconciliation, identifying discrepancies and implementing corrective measures promptly.
Trained new staff on fueling protocols and safety procedures effectively.
Self-motivated, with a strong sense of personal responsibility.
Worked well in a team setting, providing support and guidance.
Assisted customers with finding products and answering questions, resulting in an enjoyable shopping experience.
Helped customers complete purchases, locate items, and join reward programs.

Education

Associate of Arts -

Mchenry Community College

05-2026

High School Diploma -

Johnsburg High School