Summary
Overview
Work History
Education
Skills
Personal Information
Assessments
Timeline
Generic

Hailey Funderburk

Granite City

Summary

Developed strong communication and problem-solving skills in fast-paced healthcare environment. Gained expertise in managing patient interactions and handling sensitive medical information. Seeking to transition into new field where these transferable skills can drive efficiency and enhance customer experience.

Personable and approachable with positive attitude, dedicated to assisting patients with their healthcare needs. Possesses solid understanding of healthcare systems and demonstrates proficiency in managing patient information and navigating healthcare databases. Committed to making meaningful impact by ensuring smooth patient experience and streamlined access to healthcare services.

Overview

7
7
years of professional experience

Work History

Patient Access Representative 1

BJC Hosptial
04.2024 - Current
  • Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
  • Stayed calm under pressure to and successfully dealt with difficult situations.
  • Adapted quickly to changing demands within the healthcare environment, demonstrating flexibility and a strong commitment to quality patient care.
  • Provided excellent customer service through active listening skills, understanding patient needs, and offering tailored solutions where applicable.

Retail Sales Associate

Blessed Threads
01.2023 - Current
  • I help low income and homeless people everyday whether it be with clothing or food or hygiene
  • I enjoy helping other people as much as I possibly can
  • No matter the situation i treat people with dignity and respect
  • Good communication skills
  • Very compassionate with everyone
  • Built relationships with customers
  • Received and processed payments from sales
  • Swept, mopped and cleaned sales floor after closing
  • Replenished and rotated product inventory in all departments

Office Manager

Sacred Passage Hospice
01.2023 - Current
  • I talk to patients over the phone on a daily basis to make sure that all of their needs are met
  • I assign equipment to new employees and walk them through our system and all of the additional information that they need to know
  • I schedule meetings for our team to communicate how all of our patients are doing
  • I send out emails to keep up to date with all of my coworkers
  • I handle all of the HR files and assemble them accordingly
  • If any problems come up all of my fellow employees are more than welcome to reach out to me for help

Hostess/Waitress

Itty Bitty Resturant
08.2017 - 08.2018
  • I was a waitress, I also had to keep the front and back of the store clean, clean all dishes, clean the restrooms, and sometimes help make the food

Education

High school or equivalent -

Granite City High School
Granite City, IL
05.2019

Skills

  • Cash Handling
  • Inventory
  • Retail
  • Sales
  • Microsoft Office
  • Customer Service
  • Retail Sales
  • Cashiering
  • Cleaning Experience
  • Host/Hostess
  • Office Management
  • Hospice Care
  • Employee Orientation
  • Customer service
  • Insurance verification
  • HIPAA compliance
  • Patient registration
  • Patient check-in
  • Multitasking and organization
  • Appointment scheduling
  • Phone and email etiquette
  • Registration and admissions
  • Strong empathy
  • Problem-solving
  • Team collaboration

Personal Information

Work Permit: Authorized to work in the US for any employer

Assessments

  • Customer Focus & Orientation, Familiar, 02/01/20
  • Sales skills, Familiar, 01/01/21

Timeline

Patient Access Representative 1

BJC Hosptial
04.2024 - Current

Retail Sales Associate

Blessed Threads
01.2023 - Current

Office Manager

Sacred Passage Hospice
01.2023 - Current

Hostess/Waitress

Itty Bitty Resturant
08.2017 - 08.2018

High school or equivalent -

Granite City High School

Similar Profiles

CREATE PROFILE
Hailey Funderburk