Hailee Watson

• Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
• Conducted community outreach events to promote wellness initiatives and expand access to healthcare services within local area.
• Improved patient experiences by efficiently managing appointments and maintaining organized medical records.
• Assisted in development of clinic policies and procedures to ensure compliance with industry standards and regulations.
• Enhanced clinic efficiency by assisting physicians with routine procedures and diagnostic tests.
• Established strong relationships among interdisciplinary team members/providers across various healthcare settings ensuring optimal continuity-of-care delivery experiences for patients served within scope of practice role limitations.
• Managed inventory, ensuring adequate supplies for smooth clinic operations and cost savings.
• Collaborated with physicians to develop effective patient care plans, resulting in improved patient outcomes.

• Supervised, trained and coached team of medical assistants.
• Guided patients to room, recorded vital signs, discussed patient medical history and entered information for physician or other clinical staff to review.
• Partnered with healthcare and administrative staff to create patient-centered, inviting and supportive environment for patients and families.
• Provided compassionate care for patients of all ages with diverse medical conditions by assisting in examinations, treatments, and follow-up appointments.
• Collaborated with radiologists, sonographers and other healthcare team members to streamline patient care.
• Assisted with diagnostic testing by collecting and packaging biological specimens for internal and laboratory analysis.
• Maintained inventory, vaccination and product expiration logs to record updated documentation for tracking purposes.
• Collaborated with local pharmacies to resolve and clarify issues with patient medication.
• Performed preliminary physical tests, such as taking blood pressure, weight and temperature, accurately recording results in patient history summary.
• Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate effective treatment.
• Prepared prescription refill requests on behalf of physician to prevent lags.
• Assisted back office patient processes to reduce customer wait time by approximately 100%.
• Conducted regular quality assurance evaluations across all aspects of clinic operations to identify areas for improvement and implement corrective actions accordingly.
• Implemented effective inventory management strategies to ensure consistent availability of essential medical supplies for daily clinic operations.
• Maintained a clean and safe clinical environment, adhering to strict infection control standards for the well-being of patients and staff.

• Provided direct patient care to pediatric patients in a high volume, three physicians and two nurse practitioner office.
• First year with company was spent rooming patients, recording vital signs, performing strep, influenza, mono, and RSV tests.
• Promoted to role of phone triage nurse and leader for full-time pediatrician. Responsibilities included, administration of immunizations, phone triage, tracking labs, tests, and specialty referrals.
• Management in insurance referrals and pre-certifications for procedures ordered by physician or referred specialty offices.
• Prepared medication administration forms, asthma action plans, and school/PE restriction letters for schools in surrounding areas
• Accurately documented all elements of nursing assessment, treatments, medications, medical history, complaints, allergies, discharge instructions, and follow-up care.
• Tracking of incoming vaccine inventory for privately insured patients.
• Monitored patient reactions to drugs and carefully documented progress of individuals participating in clinical trials.
• Venous and capillary blood draws for testing and labs to be sent off for further testing.
• Preparing X-Ray and therapy orders
• Collaborated with teachers, administrators, and guardians to determine needs of individual students/patients.
• Effective counseling in health maintenance and disease management.
• Continually maintained and improved company reputation and positive image in markets served.
• Assessed need for, ordered, obtained and interpreted appropriate lab tests.
• Led facility management staff and consultants in producing business plans that focused on all aspects of facility operations, including setting priorities and job assignments.
• Coordinated with nursing staff to process and direct patients to appropriate departments
• Investigated and reported issues relating to patient care or conditions that might hinder patient well-being.

Provided direct care to pediatric patients in a high volume, one physician, two nurse practitioner medical office. Responsibilities included; measuring vital signs, patient rooming, administration of immunizations, laboratory specimen collection, electronic charting and telephone triage.

• Counted and labeled prescriptions with correct item and quantity. 
• Reviewed and verified customer information and insurance provider information.
• Processed incoming drug orders.
• Counted, measured and compounded medications following standard procedures.
• Communicated instructions to patients or caregivers. 
• Communicated with prescribers to verify medication dosages, refill authorizations and patient information.
• Answered incoming phone calls and addressed questions from customers and healthcare providers.
• Resolved non-routine issues like third-party billing, computer system and customer service issues.