Summary
Overview
Work History
Education
Skills
Languages
Militaryservice
Timeline
Generic

Hadas Elzon

Hanafa Beer Yaakov

Summary

Customer-focused leader with over 10 years of experience in customer solutions, project management, and account management. Proven expertise in delivering innovative strategies, enhancing customer journeys, and fostering cross-functional team collaboration to achieve business goals. Skilled in leading teams within matrix management environments, driving process improvements, and aligning diverse stakeholders. Adept at resolving complex challenges, optimizing workflows, and advocating for customer-centric solutions to boost satisfaction and retention.

Overview

13
13
years of professional experience

Work History

Head of Customer Solutions

Ummanu
01.2019 - 01.2025
  • Led customer solutions initiatives, ensuring seamless delivery of the tailored solutions and services
  • Improved customer satisfaction by creating detailed workflows for business scenarios that addressed the needs of both end clients and internal stakeholders, ensuring effective implementation
  • Built and scaled the Professional Services department and Solution Design team from scratch
  • Held accountability for delivering solutions designed to meet operational and financial goals determined by the client’s KPIs
  • Promoted collaboration between departments to effectively address and resolve complex customer challenges
  • Worked with clients to define strategic goals, identify pain points, and implement strategies using the platform
  • Advocated for customer-centric product enhancements, resulting in improved usability and retention

Systems Analyst & Data Transformation Project Manager

NTA on behalf of Malam
01.2016 - 01.2019
  • Directed large-scale data transformation projects, ensuring timely and accurate delivery
  • Streamlined data workflows to support critical business operations and decision-making
  • Collaborated with cross-functional teams to align technical solutions with business needs

Digital Marketing Manager

Eldan Car Rental
01.2014 - 01.2015
  • Designed and executed digital marketing campaigns to drive brand awareness and customer engagement
  • Analyzed performance metrics to optimize marketing strategies and achieve ROI targets
  • Managed vendor relationships to ensure quality and cost-effective digital solutions

Account Supervisor

Webimage Digital Marketing
01.2013 - 01.2014
  • Maintained strong client relationships, serving as a trusted advisor for marketing strategies
  • Developed and presented data-driven insights to support client growth initiatives

Account Manager

Super Push Direct Marketing
01.2012 - 01.2013
  • Coordinated marketing efforts, ensuring timely delivery of campaigns and client satisfaction

Education

B.A. - Business Management (Information Systems Specialization)

College of Management
01.2011

Skills

  • Problem-Solving

  • Decision-Making

  • Customer Journey Mapping

  • Customer Advocacy

  • Clear Communication

  • Team Collaboration

  • Conflict Resolution

  • Adaptability

  • Process Optimization

  • Leadership

  • Resource Management

  • Strategic Goal Setting

  • Global Experience

  • End-to-End Solutions Delivery

Languages

Hebrew (mother tongue)
English (Fluent spoken and written)

Militaryservice

2003-2005

Timeline

Head of Customer Solutions

Ummanu
01.2019 - 01.2025

Systems Analyst & Data Transformation Project Manager

NTA on behalf of Malam
01.2016 - 01.2019

Digital Marketing Manager

Eldan Car Rental
01.2014 - 01.2015

Account Supervisor

Webimage Digital Marketing
01.2013 - 01.2014

Account Manager

Super Push Direct Marketing
01.2012 - 01.2013

B.A. - Business Management (Information Systems Specialization)

College of Management

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Hadas Elzon