Gwendolyn Mlsna
Chicago,IL
Summary
Offering key skills in critical thinking and customer service, eager to learn and develop in dynamic claims environment. Contributes proactive approach to understanding insurance policies and regulations, coupled with strong analytical and communication skills. Ready to use and develop these abilities in future roles.
Overview
4
4
years of professional experience
Work History
Claims Specialist
State Farm Insurance
11.2022 - Current
- Ensures that every customer is treated with best in class customer service while monitoring industry regulations to promote fair and proper treatment.
- Conducts full cycle claim investigations for specialty policies including boat, commercial, farm and condo to determine appropriate settlement decisions.
- Manages a high volume of up to 50 claims in different lifecycle stages effectively by prioritizing tasks and maintaining excellent organizational skills.
- Collaborates daily with agents, underwriters, contractors and public adjusters to address all areas of resolution for our customers.
- Develops skills in financial loss calculations and large loss roof reconciliations up to $1 million dollars.
Assistant Branch Manager
Enterprise Rent a Car
03.2022 - 10.2022
- Managed frontline employees to exceed company KPI metrics
- Grew fleet size by 50 units in first 2 months to become largest branch in the area
- Fleet management coordination drove 94%+ customer delivery rate
- Account management focused on driving revenue and securing timely payments from top branch accounts per contract
- Mentored and trained new hires
- Developed educational trainings for new hires to guide them for promotions
- Created an exciting work environment with laid out goals for every team member
- Communicated with cross functioning teams to obtain company goals
- Assessed employee's capabilities in relation to their overall role
Management Trainee
Enterprise Holdings/Enterprise Rent-A Car
03.2021 - 03.2022
- Provided exceptional customer service in a fast paced environment
- Increased Branch Revenue by 28% on a year-over-year basis
- Recognized for leadership and organization skills and asked to train and developed new hires
- Top Management Trainee for sales in the region for two months
- Consistently drove results finishing in the the top 1% in sales for the region 8 out of 12 months
Education
Bachelor of Science - Public Management
Indiana University Bloomington
07.2020
Skills
- Cross-functional team projects
- Customer service management
- Relationship building
- Problem solving
- Policy interpretation
- Estimate preparation and reconciliation
- Skilled in Xactimate
Timeline
Claims Specialist
State Farm Insurance
11.2022 - Current
Assistant Branch Manager
Enterprise Rent a Car
03.2022 - 10.2022
Management Trainee
Enterprise Holdings/Enterprise Rent-A Car
03.2021 - 03.2022
Bachelor of Science - Public Management
Indiana University Bloomington
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