Experienced with managing aquatic facilities and ensuring compliance with safety standards. Utilizes effective training and development programs to boost team performance. Knowledge of emergency response procedures and customer service excellence, ensuring safe and welcoming environment for all patrons.
Overseeing all aspects of aquatic operations, including budgeting, staff management, and ensuring compliance with industry regulations. Responsible for the hiring, training, and maintaining certifications for aquatic staff while ensuring adherence to IDPH and PDRMA standards. Responsible for the daily operations, facility improvements, and safety protocols to provide a high-quality and safe aquatic environment.
Responsible for planning, budgeting, implementing, and evaluation of all aquatics and fitness programs and assistance with all aspects of indoor/outdoor Pelican Harbor operations, as well as Lifestyles Fitness Center and BRAC facility operations.
Oversaw operations of indoor and outdoor Starfish Swim Aquatics programs. Hire, train, and maintain all swim instructors, lifeguards, and customer care representatives for both indoor and outdoor facilities, over 150 employees. Manage annual budget and create brochure content through ActiveNet registration. Actively participant in Safety Committee monthly meetings. Ensure operations of facilities are up to code and programs are run safely.
Managed and trained a staff of over 50 employees, dealt with daily customer service, oversaw swim lessons daily operations, dealt with employee discipline, made weekly schedules for all employees, handled weekly inservice/retraining events. Evaluated instructor performances and gave recommendations for returning year.