Gwen Szymendera
Westmont
Summary
Dynamic Customer Service Representative with VCA Hospitals, skilled in enhancing customer satisfaction through active listening and critical thinking. Proven ability to manage high-stress situations and resolve conflicts effectively, leading to improved service efficiency. Expertise in data entry and customer relations, consistently delivering satisfactory resolutions for both clients and the organization.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
VCA Hospitals
10.2018 - Current
- Learned company policies and procedures to provide accurate support.
- Collaborated with team members to improve service efficiency and response times.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Education
Bachelor of Arts -
Elmhurst College
Elmhurst, ILSkills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Customer relations
Timeline
Customer Service Representative
VCA Hospitals
10.2018 - Current
Bachelor of Arts -
Elmhurst College
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