Gwen Lucas
Chicago
Summary
Dynamic team leader with a strong background in customer service and active listening. Implemented training programs that enhanced team performance and client satisfaction, driving operational excellence in fast-paced environments.
Overview
6
6
years of professional experience
Work History
Freelance Artist
Self-employed
Naperville, IL
05.2025 - Current
- Created original artwork using various mediums, including acrylics, watercolors, and oil paints.
- Developed artistic concepts based on client briefs and project requirements.
- Curated personal portfolio for exhibitions and online platforms to showcase work.
- Collaborated with local galleries for successful art shows and community events.
- Designed custom artwork for clients, meeting their creative vision and ensuring satisfaction with the final product.
Baker
Panera Bread
Stillwater, OK
05.2023 - 05.2025
- Prepared and baked a variety of bread products in accordance with established recipes.
- Maintained cleanliness and organization of kitchen and baking areas to ensure food safety standards.
- Assisted in inventory management by restocking supplies and monitoring ingredient usage levels.
Team Lead
Panera Bread
Stillwater, OK
03.2021 - 05.2023
- Supervised team operations to ensure adherence to quality and service standards.
- Implemented training programs that enhanced employee performance and customer satisfaction.
- Coordinated daily scheduling to optimize labor efficiency and meet peak demand periods.
- Monitored inventory levels, minimizing waste while ensuring product availability for customers.
Team Member
Panera Bread
Stillwater, OK
08.2020 - 03.2021
- Prepared and served food items in accordance with Panera Bread standards.
- Maintained cleanliness and organization of workstations to ensure safety and efficiency.
- Assisted customers with orders, providing exceptional service and product knowledge.
- Collaborated with team members to fulfill customer requests promptly during peak hours.
Education
Fine Arts
Oklahoma State University
Stillwater, OKSkills
- Visual art creation
- Customer service
- Active listening
- Problem resolution
- Payment processing
- Team leadership
- Problem-solving
- Cash handling
Timeline
Freelance Artist
Self-employed
05.2025 - Current
Baker
Panera Bread
05.2023 - 05.2025
Team Lead
Panera Bread
03.2021 - 05.2023
Team Member
Panera Bread
08.2020 - 03.2021
Fine Arts
Oklahoma State University