Summary
Overview
Work History
Education
Skills
Websites
Languages
Timeline
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Guy Tamarin

Summary

Customer support and operations professional with over 8 years of experience in the semiconductor industry. Skilled in managing global support functions, resolving technical challenges, and working closely with cross-functional teams. Brings a solid engineering background and a practical approach to building support processes, improving service performance, and supporting product development. Comfortable working in fast-paced environments and committed to customer excellence and continuous improvement.

Overview

11
11
years of professional experience

Work History

Regional Support Manager

Applied Materials
10.2022 - Current
  • Leading support operations and playing a key role in a major customer ramp-up by building a scalable support structure that improves response times, meets delivery commitments, and elevates customer experience.
  • Partnering with R&D and engineering teams to translate field feedback into actionable product improvements, enhancing system reliability and aligning new features with customer needs.
  • Managing high-priority escalations and improving the flow of technical knowledge across support tiers, reducing resolution time and boosting team efficiency.
  • Collaborating with global support teams to standardize troubleshooting, improve procedures and optimize service delivery, increasing product availability from 85% to 96%.

Regional Project Manager, EU UIR

ASML
01.2022 - 10.2022
  • Led lithographic system installation projects across European semiconductor customers, ensuring alignment with scope, timeline, and quality expectations.
  • Acted as the primary point of contact for customers, managing technical escalations and coordinating with engineering, logistics, support, and management teams.
  • Collaborated with ASML product teams on NPI, upgrades, and CSR developments to align customer needs with product evolution and delivery.

Project Operation Manager

ASML
01.2017 - 01.2022
  • Led ramp-up operations of multidisciplinary NPI installations at Intel F28, acting as customer advocate and ensuring on-time delivery.
  • Successfully led a major customer ramp to success with 100% OTD.
  • Built and qualified team of integration and first-line support engineers, ensuring they were fully equipped to support a complex customer ramp-up and meet operational excellence standards.

Customer Support Engineer / Integration Engineer

ASML
01.2014 - 01.2017
  • Provided on-site troubleshooting, maintenance, and technical support for lithographic equipment in a high-volume production environment (Intel F28).
  • Install and integrate multiple multidisciplinary semiconductors equipment within customer sites worldwide.

Education

B.Sc. - Electronic Engineering - Computer Networks & Communication

Ariel University

M.B.A. - Specializing in Product Development & Marketing

Ariel University

Skills

  • Customer support
  • Technical troubleshooting
  • Customer relationship management
  • Troubleshooting skills
  • Team leadership
  • Product development

Languages

  • Hebrew
  • English
  • Russian

Timeline

Regional Support Manager

Applied Materials
10.2022 - Current

Regional Project Manager, EU UIR

ASML
01.2022 - 10.2022

Project Operation Manager

ASML
01.2017 - 01.2022

Customer Support Engineer / Integration Engineer

ASML
01.2014 - 01.2017

B.Sc. - Electronic Engineering - Computer Networks & Communication

Ariel University

M.B.A. - Specializing in Product Development & Marketing

Ariel University

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Guy Tamarin