Guy Magliano
Wheeling
Summary
Dynamic leader with extensive experience in managing daily operations and enhancing client satisfaction. Known for developing strategic initiatives that drive service quality and foster strong customer relationships.
Overview
23
23
years of professional experience
Work History
Server
Carson's Prime Steaks & Famous Barbecue
Deerfield
01.2024 - Current
- Provided excellent customer service in a fast-paced dining environment.
- Collaborated with kitchen staff to ensure timely service.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
General Manager
Hynes Auto Service
Glenview
12.2014 - Current
- Managed daily operations for automotive service and repair facility.
- Oversaw staff scheduling and ensured adequate coverage for service demands.
- Coordinated customer service initiatives to enhance client satisfaction and loyalty.
- Maintained relationships with vendors to obtain the best pricing on supplies and materials.
General Manager
Northshore Automotive
Wilmette
07.2004 - 08.2013
- Oversaw daily operations for automotive service and repair facility, ensuring efficient service delivery.
- Directed daily business operations, including budgeting, staffing, scheduling, inventory control, customer service, and sales, to enhance overall performance.
- Contributed as a key member of the team that secured a feature for Northshore Automotive in the May 2006 issue of Chicago Magazine as one of the top 44 independent auto repair shops in the Chicagoland area.
- Created service and sales strategies that increased customer retention and boosted revenue.
Price Reporter
Chicago Board Options Exchange
Chicago
09.2003 - 01.2004
- Was responsible for the collecting, reporting and filing of all paper transactions made by Brokers and Market Makers on the trading floor.
- Delivered essential trade and ticket information to brokers and market makers.
Education
MBA - Management And Finance
Loyola University of Chicago
Chicago, IL01-2000
Bachelor of Arts - Business And Economics
Lake Forest College
Lake Forest, IL05-1998
Skills
- Operations management
- Process improvement
- Purchasing and planning
- Vendor negotiation
- Workflow planning
- Time management
- Purchasing planning
- Interpersonal communication
- Effective communication
- Exceptional interpersonal communication
Timeline
Server
Carson's Prime Steaks & Famous Barbecue
01.2024 - Current
General Manager
Hynes Auto Service
12.2014 - Current
General Manager
Northshore Automotive
07.2004 - 08.2013
Price Reporter
Chicago Board Options Exchange
09.2003 - 01.2004
MBA - Management And Finance
Loyola University of Chicago
Bachelor of Arts - Business And Economics
Lake Forest College