As a self-driven motivated individual with a demonstrated record of accomplishment of experience in efficiently planning, executing and managing software system projects in the B2B/B2C environments; expertise extends to developing intricate training programs and delivering business-oriented instructions with precision. Adept in employee management and mentoring, excel in leading work procedures and supporting seamless workflow, with strong technical perception, high interpersonal skills, thoroughness and resourcefulness, to strive and accomplish the objectives.
Hi, I’m
Guy Chrust
Customer Success Manager
Netanya,M
Summary
Overview
11
years of professional experience
2
Languages
Work History
Onebeat
Customer Success Manager Team Lead
12.2022 - Current
Job overview
- Effectively manage and lead customer success team, responsibility for deployment services of company SaaS products for global customers
- Demonstrate strong leadership skills in guiding CS operation through various stages of software implementation and project lifecycle, and ensure client’s retention
- Foster a positive and collaborative team culture, provide coaching, mentoring and professional development opportunities for team members across company worldwide
- Creating and monitoring KPIs for customer success teams, provide reports and customer success metrics to executive leadership
- Developing specific playbooks and onboarding processes, outlining future tasks and milestones to achieve business goals and to maximize customer satisfaction
Onebeat
Senior Customer Success Manager
12.2019 - 12.2022
Job overview
- Lead and manage end-to-end software implementation projects, in both B2B/B2C environments
- Establishing holistic comprehension of technical, logistical, and strategic business considerations within system, in accordance with detailed roadmap, timelines and alignment to client expectations
- Accomplish business objectives throughout all project phases to ensure technical solutions with organizational goals
- Engage in ongoing dialogue with customers to ascertain their needs, creating streamlined communication channels between product team and clients, resulting in more accurate requirement definitions and improved customer satisfaction
- Creating detailed specification documents, conduct thorough process analysis (QBRs) across projects and achieve business objectives
Galor
Senior Project Manager
08.2017 - 12.2019
Job overview
- Successfully manage design and implementation of diverse project requirements.
- Oversee all tasks, from estimation and design to QA, support handover, and cross-company collaboration.
- Effectively manage and prioritize multiple projects in dynamic matrix environment.
- Estimate and coordinate task delivery, making scope decisions based on priority and business demands.
- Address technical issues from customers and deliver optimal solutions.
- Take full responsibility for customer training initiatives.
TechFinancials
Technical Account Manager
08.2016 - 08.2017
Job overview
- Defining new customer’s requirements and supplying the best solution
- Solving technical and business issues with cooperation with local and international development teams
- Prioritize and characterize new features development based on the business requirements and priority including PRD writing and management of the development process up to delivery stage
- Responsibility of training sessions for new clients and employees.
Elbit Systems
QA Engineer
09.2013 - 08.2016
Job overview
- Managing Migration Information process from old System to new System
- Analyzing demands according to new functionality documents
- STP & STD documents writing according to product demand
- Writing and running manually tests in QC.
Education
Open UniversityIsrael
Bachelor of Administrative Studies from Business Economics, Israel
10.2023 - Current
University Overview
Skills
Project management
undefinedWebsites
Military Service
Military Service
2002, 2005, Artillery Corps Fighter - Recruit service, Advanced Training, And Commander course.
Master Sargent in Officers course at “BAHAD 12” - In charge of 60-80 Cadets, Ongoing training, Agenda management and discipline during the course.Timeline
Open University
Bachelor of Administrative Studies from Business Economics, Israel
10.2023 - Current
Customer Success Manager Team Lead
Onebeat
12.2022 - Current
Senior Customer Success Manager
Onebeat
12.2019 - 12.2022
Senior Project Manager
Galor
08.2017 - 12.2019
Technical Account Manager
TechFinancials
08.2016 - 08.2017
QA Engineer
Elbit Systems
09.2013 - 08.2016
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