Summary
Overview
Work History
Education
Skills
Websites
Certification
Timeline
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Guy Brainin

Tel Aviv District

Summary

Experienced Account Manager and Customer Success Team Manager with a track record of driving sales of products and technological systems to organizations in local and international markets. Proven success in business development through active identification of opportunities and demands, customization of products, and building and maintaining relationships with key stakeholders. Strong organizational and management skills, proactive and results-driven approach. Demonstrates excellent customer service, exceptional interpersonal skills. Technologically savvy and proficient in English. Encouraging manager and analytical problem-solver with talents for team building, leading, motivating. Excellent customer relations aptitude, relationship-building skills. Proficient in using independent decision-making skills, sound judgment to positively impact company success. Dedicated to applying training, monitoring, morale-building abilities to enhance employee engagement, boost performance.

Overview

13
13
years of professional experience
4
4
years of post-secondary education
2
2
Certifications
2
2
Languages

Work History

Customer Success Manager

ComBTAS
Kfar Saba, Central District
01.2023 - Current
  • Company Overview: Business Travel & Expense Management Solution
  • Orchestrated sales activities for travel and expense management systems for company clients, reporting directly to the CEO
  • Spearheaded initiatives that optimized sales processes and secured deals with clients
  • Negotiated complex agreements with key decision-makers and procurement officers at leading Israeli companies
  • Cultivated high levels of customer satisfaction while navigating intricate client relationships in a competitive landscape
  • Collaborated with global enterprises, such as Gilat, eToro, Mobileye, Wix, Monday, and others
  • Trained users on the system at client locations abroad, delivering exemplary service and professional support
  • Oversaw training and motivation of account managers to meet sales, budget, and timeline objectives
  • Identified market needs, introduced and cultivated new products, diversifying the product portfolio
  • Business Travel & Expense Management Solution
  • Delivered personalized product recommendations to customers based on usage patterns, enhancing their overall experience.

Enterprise Account Manager

Nayax Retail LTD
Herzliya, Tel Aviv
08.2021 - 12.2022
  • Spearheaded the development and retention of strategic client relationships, reporting directly to the VP of Sales
  • Identified lucrative business opportunities, initiated partnerships with e-commerce sites and large corporations
  • Oversaw tenders, analyzed customer needs, and tailored products and solutions to meet client requirements
  • Successfully acquired new clients, led negotiations, and closed intricate contracts
  • Provided ongoing support and service to clients, conducted training abroad during and after implementation
  • Exceeded annual sales targets by over 20%, achieving substantial sales growth

Business Development Manager / Sales

Ophir Tours
06.2015 - 07.2021
  • Formulated and executed successful sales strategies, techniques, and tactics, reporting directly to the owner
  • Collaborated with prominent global corporations such as Google, Facebook, Applied Materials, Intel, Unilever, and other top-tier organizations
  • Established and strengthened partnerships with technology and defense firms, resulting in enhanced business opportunities
  • Cultivated long-lasting customer relationships, delivered continuous support and exceptional service, and secured commitments in a fiercely competitive market

Sales Manager

Diesenhaus-BTC
Tel Aviv, Tel Aviv
06.2012 - 05.2015
  • Successfully closed sales deals with multiple key clients by effectively adapting to their evolving needs
  • Oversaw the entire sales process from identifying client needs to negotiating deals, managing contracts, and finalizing agreements
  • Demonstrated exceptional leadership in driving sales growth and maintaining strong client relationships

Education

Bachelor of Business Administration - BA - Business Administration and Management

MLA - The Center of Academic Studies
01.2011 - 12.2014

Skills

  • Ms office

  • Mondaycom

  • ERP (SAP/Priority/Netsuite)

Customer relations

Account management

CRM software

Sales management

Negotiation

Customer onboarding

Certification

Real Estate Broker, Israeli Ministry of Justice

Timeline

Customer Success Manager

ComBTAS
01.2023 - Current

Enterprise Account Manager

Nayax Retail LTD
08.2021 - 12.2022

Business Development Manager / Sales

Ophir Tours
06.2015 - 07.2021

Sales Manager

Diesenhaus-BTC
06.2012 - 05.2015

Bachelor of Business Administration - BA - Business Administration and Management

MLA - The Center of Academic Studies
01.2011 - 12.2014
Guy Brainin