Automotive Parts Specialist
- Answered inquiries, resolved problems and finalized parts sales at counter and by telephone.
- Contacted satisfied customers to offer additional services.
- Improved team member performance by devising and overseeing personalized strategies.
- Updated records in the company's computer system regarding order status, stock levels and customer information.
- Tracked team performance targets and sales metrics to identify areas for improvement.
- Assessed customer needs and provided appropriate parts solutions.
- Provided excellent customer service while assisting customers at the counter or over the phone.
- Networked to build client base and promote products to new and existing clients.
