Gustavo Flores
Chicago,IL
Summary
Results-driven supervisor with extensive experience managing 3 warehouses and overseeing daily operations. Lead a team of over 15 employees to consistently meet and exceed organizational objectives. Skilled in optimizing productivity through strategic order organization and prioritization while maintaining rigorous quality control standards and
collaborated effectively with upper management to drive operational improvements. Possesses comprehensive knowledge of aircraft services, airfield, and ramp operations, ensuring safety and efficiency with over 100 ramp operations. Recognized for exceptional team collaboration, adaptability, problem-solving abilities, and customer service expertise, complemented by a strong commitment to community service through dedicated volunteer work.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Ramp Agent
Envoy Air Inc.
Chicago, IL
01.2026 - Current
- Demonstrated a comprehensive knowledge of aircraft service procedures and system locations, including disengagement systems, communication panels, Ground Power Unit (GPU), Preconditioned Air Unit (PCA), Air Start Unit (ASU), cargo compartments, and potable water systems for EMB 170, EMB 175, CRJ 700, CRJ 900, and CRJ 200 aircrafts.
- Safely guided and marshalled 100+ aircrafts to and from gates while strictly adhering to established safety protocols and procedures.
- Maintained a strong understanding of airfield safety regulations, signage, markings, and terminal/gate operations to ensure full compliance with aviation standards.
- Operated a variety of ground support equipment, including belt loaders, pushback tugs, and baggage carts, to facilitate efficient aircraft handling and turnaround.
- Performed detailed pre-flight and post-arrival inspections of aircraft, cargo, baggage, and equipment ensuring compliance safety regulations.
- Maintained clear and effective communication with flight crews, ground personnel, and tow teams via radio headsets to ensure safe and efficient operations.
- Conducted aircraft loading and unloading operations to support on-time departures and operational efficiency.
Church Volunteer
Midwest Bible Church, Midwest Bible Church
Chicago, IL
01.2025 - Current
- Set up audio and visual equipment needed for worship services or conferences held at the church.
- Attended meetings with the pastor to discuss goals for upcoming programs that benefit the people.
- Provided support for weekly Sunday services, including setting up chairs and equipment, preparing materials, and helping to clean up afterwards.
- Organized events such as Bible studies, and other gatherings for church members.
- Encourage and lead people to aid and fulfill the church's needs with service and actions.
Supervisor of Operations
Eco Green Recycling Inc.
Chicago, IL
04.2023 - 04.2025
- Directed and supervised a team of more than 15+ employees in daily operations.
- Oversaw 3 warehouse inventories, ensuring storage products and warehouse space.
- Developed new strategies with management for improving logistics regarding orders, team performance and productivity levels.
- Evaluated 30+ employees performance through daily records, and documented results consistently.
- Provided understanding to new employees regarding job duties and responsibilities.
- Oversaw quality control to identify inconsistencies in the product.
- Attentive to customer questions regarding products, prices, and availability.
Cashier/Barista
Efies Canteen Inc.
Chicago, IL
08.2021 - 02.2024
- Kept records of purchases, maintained an orderly appearance of the checkout area, and restocked supplies when needed.
- Utilized POS system to receive and process customer payments.
- Trained new employees on sandwich and coffee techniques, customer service standards, and operational procedures.
- Assisted customers over the phone regarding store operations, product information and order placement.
- Resolved customer complaints professionally in accordance with company policy.
Education
High School Diploma -
Elk Grove High School
Elk Grove Village, IL05.2020
Skills
- Airport safety regulations
- Aircraft service operations
- Forklift operation
- Ramp Operations
- Inventory management
- Performance evaluation
- Customer service
- Team management
- Communication skills
- Time management
- Multitasking Abilities
- Organizational skills
Certification
- EAG Regional Ramp Training Certification
- OSHA Forklift Driver Certification
Languages
English
Native or Bilingual
Spanish
Professional Working
Interests
- CrossFit
- Triathlons
- Rucking
Timeline
Ramp Agent
Envoy Air Inc.
01.2026 - Current
Church Volunteer
Midwest Bible Church, Midwest Bible Church
01.2025 - Current
Supervisor of Operations
Eco Green Recycling Inc.
04.2023 - 04.2025
Cashier/Barista
Efies Canteen Inc.
08.2021 - 02.2024
High School Diploma -
Elk Grove High School