Gediminas Buzas
Bolingbrook,IL
Summary
Dynamic Dispatch Operations Manager with a proven track record at Meraki Expedite Inc, enhancing on-time delivery rates through strategic route planning and effective team leadership. Skilled in employee training and fostering collaboration, I drive operational excellence and customer satisfaction while implementing innovative solutions to optimize dispatch efficiency.
Experienced with managing dispatch operations and coordinating logistics. Utilizes strong organizational skills and effective communication to ensure seamless operations. Track record of improving efficiency and team performance through strategic planning.
Professional dispatcher with strong track record in logistics and fleet management. Adept at coordinating complex schedules, streamlining operations, and ensuring timely deliveries. Highly skilled in team collaboration, problem-solving, and adapting to changing needs. Known for reliability, leadership, and results-driven approach.
Dynamic Dispatch Manager with 10 years of experience supervising dispatch staff to coordinate service and deliveries. Monitors and proactively adjusts service to maximize on time performance and productivity. Demonstrates effective use of scheduling software, telephone and data analysis skills to track, trend and take action to effectively manage dispatch support implementation while coaching team members toward improvement.
Sharp Dispatch Manager with strong background in logistics and transportation management. Adept at delivering exceptional customer service with knack for making quick decisions. Strategic and committed to keeping safety as highest priority.
Enjoy racing endurance cars on summer weekends and Ice racing in the winter.
Motorcycles are also a very big hobby of mine and adventure riding.
Overview
10
10
years of professional experience
Work History
Dispatcher Manager
Meraki Expedite Inc
Shorewood, Illinois
07.2023 - Current
- Supported business growth by successfully managing the integration of additional territories into existing dispatch operations while maintaining service quality levels.
- Analyzed key performance indicators to identify areas for improvement in dispatcher operations, driving continuous process enhancements.
- Collaborated with other departments to address issues impacting overall operational performance, fostering positive interdepartmental relationships.
- Managed a team of dispatchers, promoting teamwork, accountability, and high-performance standards.
- Reduced response times by closely monitoring dispatcher workloads and adjusting staffing levels accordingly.
- Developed comprehensive training programs for new hires, ensuring thorough knowledge of company policies and procedures.
- Assisted in the development of departmental budgets, prioritizing cost-effective solutions without sacrificing operational efficiency.
- Increased on-time delivery rates by proactively identifying potential delays and coordinating with drivers to find alternate routes.
- Evaluated current operational processes to help develop, implement and improve practices.
- Conferred with customers to address questions, problems and requests for service or equipment to allocate dispatch coverage during peak service times and during employee shortages.
- Provided customers with information on products and services.
- Monitored flow of paperwork and directed information to appropriate departments.
- Assisted in resolving customer complaints and grievances.
- Utilized dispatch software to enter customer orders, deliveries and receipts.
- Communicated with warehouse staff to facilitate proper loading and unloading of orders.
- Answered phone calls and responded to customer emails.
- Motivated staff to deliver high-level dispatch support while successfully meeting departmental goals.
Dispatch Operations Manager
EMD Services Inc
03.2020 - 01.2023
- Conducted regular performance evaluations for dispatch staff, identifying areas for improvement and providing appropriate training opportunities.
- Ensured adherence to safety guidelines and regulations within the dispatch department to maintain a safe work environment at all times.
- Reduced response times for customer inquiries with effective communication strategies and thorough knowledge of operations.
- Leveraged strong negotiation skills when working with vendors to secure cost-effective rates for transportation services.
- Managed a team of dispatchers, ensuring optimal productivity levels and high-quality performance in meeting deadlines.
- Improved dispatch efficiency by implementing streamlined processes and procedures for tracking and coordinating shipments.
- Fostered a positive work environment that promoted teamwork and collaboration among dispatchers, drivers, and other stakeholders in the supply chain.
- Addressed operational issues promptly, resolving problems effectively to maintain seamless workflow.
- Assisted in hiring new employees by conducting interviews, evaluating candidates'' skills, and making recommendations based on company needs.
- Reported to management operational activities and maintained current records.
- Developed strong relationships with drivers to optimize routing, reduce delivery times, and improve overall customer satisfaction.
- Motivated staff to deliver high-level dispatch support while successfully meeting departmental goals.
- Tracked and reviewed charts, graphs, schedules and other statistics to to maximize on-time performance, minimize customer wait times and service disruptions.
- Recruited, interviewed and selected employees in compliance with hiring practices and minimum standards of qualification and recommended personnel for promotion, demotion or reclassification to meet staffing requirements.
- Assisted in recruiting, hiring and training of team members.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Reported issues to higher management with great detail.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
- Trained and guided team members to maintain high productivity and performance metrics.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Reduced operational risks while organizing data to forecast performance trends.
Owner
Buz Inc
12.2017 - 12.2019
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.
- Trained and motivated employees to perform daily business functions.
- Negotiated contracts with suppliers for better pricing and terms, reducing overall costs for the business.
- Reduced overhead costs by identifying inefficiencies in operational processes, reorganizing teams when necessary for better outcomes.
- Managed 7 employees by supervising daily tasks.
- Maintained a healthy work-life balance for employees by implementing flexible scheduling and fostering a supportive company culture.
- Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
- Trained and guided team members to maintain high productivity and performance metrics.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Reduced operational risks while organizing data to forecast performance trends.
Dispatch Supervisor
Trucking Experts
06.2015 - 08.2017
- Supervised team of 18 employees and provided training focused on maximizing overall performance.
- Answered phone calls and responded to customer emails.
- Managed daily workloads, ensuring all available personnel were utilized effectively to meet service demands.
- Created a positive work environment through open communication channels and fostering teamwork among staff members.
- Streamlined dispatch operations by implementing efficient scheduling and routing strategies.
- Assisted in resolving conflicts between drivers or customers when necessary, employing diplomacy skills and ensuring the best possible outcomes for all parties involved.
- Directed dispatching, routing, and tracking of [Number] fleet vehicles.
Education
High School Diploma -
Skills
- Transportation
- Route planning
- Employee training
- Incident reporting
- Dispatch software proficiency
- Phone dispatch
- Daily reports
- Customer communication
- Employee time records
- Maintenance recordkeeping
- Multiple project coordination
- Staff training and development
- DOT compliance
- Field call management
- Environmental awareness
- Labor cost control
- Schedule coordination
- Employee performance reviews
- Fleet maintenance
- Strong leadership
- Route planning expertise
- Fleet dispatching
- Teamwork
- Teamwork and collaboration
- Quick thinking
- Customer service
- Problem-solving
- Attention to detail
- Problem-solving abilities
- Multitasking
- Effective communications
- Critical thinking
- Prioritizing calls
- Team collaboration
- Active listening
- Verbal communication
- Relationship building
- Team building
- Conflict resolution
- Computer literacy
- Goal setting
- Routing orders
- Workload management
- Route coordination
- Forklift operation
- Freight counts
- Heavy lifting
- Speak multiple languages
- Lithuanian
- English
- Partial Russian
Timeline
Dispatcher Manager
Meraki Expedite Inc
07.2023 - Current
Dispatch Operations Manager
EMD Services Inc
03.2020 - 01.2023
Owner
Buz Inc
12.2017 - 12.2019
Dispatch Supervisor
Trucking Experts
06.2015 - 08.2017
High School Diploma -
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