Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Guillermo Morales

Chicago

Summary

Dynamic service-oriented professional dedicated to delivering exceptional customer experiences that drive revenue growth. Proven ability to coordinate resources effectively to meet business and customer demands while fostering strong relationships. Expertise in sales, strategic planning, and organized decision-making ensures optimal outcomes. Strong interpersonal and communication skills enhance collaboration and engagement with clients and team members.

Overview

4
4
years of professional experience

Work History

Captain

Tre Dita
Chicago, IL
10.2024 - Current
  • Trained new hires in steps of service and daily task.
  • Handle high volume section in an upscale environment in a timely manner.
  • Continue to self education and develop ones knowledge of an ever changing menu.

General Manager

Nordstrom
New York, NY
11.2022 - 05.2024
  • Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
  • Trained employees on duties, policies and procedures.
  • Resolved customer complaints quickly while maintaining high quality standards of service delivery.

Assistant Manager

Nordstrom
New York, NY
06.2022 - 11.2022
  • Managed customer service inquiries and complaints in a timely manner.
  • Supervised daily operations including scheduling shifts, assigning duties.
  • Organized schedules, workflows and shift coverage to meet expected business demands.

Bartender

Nordstrom
New York, NY
02.2022 - 06.2022
  • Performed opening and closing duties including restocking supplies.
  • Greeted customers and provided excellent customer service.
  • Managed cash drawer at the end of each shift ensuring accuracy of funds received.

Education

Bachelor of Arts - Geography

University of South Florida
Tampa, FL
05-2009

Skills

  • Time management
  • Problem-solving abilities
  • Multitasking ability
  • Financial Administration
  • Business Development
  • Operations Oversight
  • Loss Prevention
  • Customer Retention

Languages

English
Native/ Bilingual
Spanish
Native/ Bilingual

Timeline

Captain

Tre Dita
10.2024 - Current

General Manager

Nordstrom
11.2022 - 05.2024

Assistant Manager

Nordstrom
06.2022 - 11.2022

Bartender

Nordstrom
02.2022 - 06.2022

Bachelor of Arts - Geography

University of South Florida
Guillermo Morales