Guillermo Martin
Chicago
Summary
Dedicated Operational Support Manager with expertise in customer service and problem-solving. Proven ability to lead teams, develop training materials, and streamline scheduling for enhanced operational efficiency.
Overview
21
21
years of professional experience
Work History
Operational Support Manager
Robert Half International Inc.
Chicago
09.2011 - 09.2025
- Led support team to resolve customer inquiries and issues efficiently.
- Managed scheduling and resource allocation for support operations.
- Coordinated office activities and maintained organized filing systems.
- Prepared documents, reports, and presentations for internal and external communications.
- Trained new administrative staff on office systems and procedures effectively.
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
- Entered data into spreadsheets using Microsoft Excel, or other similar programs, such as Salesforce.
- Handled confidential documents in an organized fashion according to established protocol.
- Composed letters, memos, reports, emails, presentations and other written correspondence as required by management staff.
- Provided administrative support to the executive team, including scheduling meetings and managing calendars.
- Assisted with the planning of special events by arranging catering services, securing venues and ordering promotional materials.
- Updated contact lists regularly when changes occur in employee status or contact information.
- Created travel arrangements and distributed travel details to appropriate personnel.
- Coordinated and scheduled meetings, including room reservations, catering, and technical setup, for seamless execution.
Board Certified Pharmacy Technician
Walgreens
Omaha
08.2004 - 05.2011
- Processed prescription orders efficiently and accurately for customer fulfillment.
- Assisted pharmacists in medication management and inventory control tasks.
- Maintained cleanliness and organization of pharmacy workspaces and equipment.
- Educated customers on medication usage, side effects, and storage requirements.
- Collaborated with healthcare professionals to ensure optimal patient care.
- Handled insurance claims and resolved billing issues for customers effectively.
- Trained new staff on pharmacy procedures and customer service standards.
- Assisted pharmacists in preparing prescriptions for filling, including counting tablets and labeling bottles.
- Performed administrative duties such as filing, data entry, answering phones.
- Worked with insurance companies to process claims, resolve problems and obtain payments.
- Entered patient profile information into computer systems accurately and completely.
- Created new customer profiles and updated demographics, allergies, and new medications in pharmacy computer systems.
- Managed inventories, rotated stock, removed expired, or damaged drug products and resolved discrepancies in drug counts.
Education
High School Diploma -
Ralston High Schoobl
Omaha, NE05-2004
Skills
- Customer service
- Data management
- Scheduling coordination
- Resource allocation
- Training development
- Operational support
- Problem solving
- Inventory management
- Technical support
- Problem-solving
- Office administration
- Technical support understanding
- English and Spanish fluency
Languages
English
Advanced (C1)
C1
Spanish
Professional
A1
References
References available upon request.
Timeline
Operational Support Manager
Robert Half International Inc.
09.2011 - 09.2025
Board Certified Pharmacy Technician
Walgreens
08.2004 - 05.2011
High School Diploma -
Ralston High Schoobl