Guadalupe Ramirez
Chicago
Summary
Dynamic and results-driven professional with extensive experience in customer service and cash handling at Dunkin' Donuts. Proven ability to enhance customer satisfaction through effective order processing and transaction handling. Skilled in inventory management and adept at resolving complaints, ensuring a seamless experience for all patrons. Honest Cashier skilled at managing money, merchandising stock and assisting customers with locating desired items. Excellent oral and written communication, listening and time management skills with strong attention to detail and superior work ethic. Consistently accurate in drawer reconciliation.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Cashier
Dunkin' Donuts
Chicago
04.2025 - Current
- Verified that customers were of legal age to purchase alcohol or tobacco products.
- Assisted customers over the phone regarding store operations, product information and order placement.
- Answered customer inquiries regarding store policies and procedures.
- Conducted price checks for special orders or discounts as requested by customers.
- Accepted cash and credit card payments, issued receipts and provided change.
- Answered customer questions and provided store information.
- Processed sales transactions to prevent long customer wait times.
- Worked closely with front-end staff to assist customers.
- Counted and balanced cashier drawers.
Cook
Ssp America
Chicago
10.2022 - 04.2025
- Cleaned kitchen equipment, surfaces, utensils and dishes.
- Resolved customer complaints regarding food quality or services provided.
- Set up and performed initial prep work for soups, sauces, and salads.
- Used standardized recipes and other instructions to prepare food.
- Handled advanced thawing and food pre-preparation for upcoming meals.
- Checked quality of food products to meet high standards.
- Prepared raw food materials to cook over 30 menu items to feed 1000-300 customers day
- Memorized new menu items and ingredients quickly to help
- customers select items meeting needs and preferences.
- Airport Midway cook for 3 Years
Cashier
Mc Donald’s
Chicago
02.2018 - 08.2022
- Enforced sanitation policies and procedures throughout the kitchen area.
- Trained new cooks on proper food handling techniques.
- Resolved customer complaints in a timely manner.
- Operated drive through services including taking orders, handling payment and food delivery in a prompt but friendly manner.
- By
- Organized the work area for efficient functioning during shifts.
- Followed recipes and procedures to prepare, season and cook food products.
Education
High School Diploma -
Cbtis 56
Mexico06-2017
Skills
- Cash handling
- Point of sale operation
- Customer service
- Order processing
- Price verification
- Inventory management
- Order packaging
- Transaction handling
- Customer assistance
- Refund handling
Certification
- Certificate of Achievement ServSafe FoodHandler
Timeline
Cashier
Dunkin' Donuts
04.2025 - Current
Cook
Ssp America
10.2022 - 04.2025
Cashier
Mc Donald’s
02.2018 - 08.2022
High School Diploma -
Cbtis 56