Summary
Overview
Work History
Education
Skills
Timeline
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Guadalupe Goretty  Lorenzo Rocha

Guadalupe Goretty Lorenzo Rocha

Chicago

Summary

Quick-thinking Supervisor recognized for success in guiding teams and boosting performance. Practical problem-solver with excellent issue and conflict resolution skills to drive team and organizational success. Highly effective and knowledgeable in process improvement and inventory control.

Offering strong foundation in leadership and team coordination, with passion for learning and developing in supportive environment. Contributes proactive approach to problem-solving and conflict resolution, combined with ability to quickly grasp new concepts and procedures. Ready to use and develop communication and organizational skills in role.

Energetic and personable with natural ability to create welcoming environments and foster positive guest experiences. Possesses strong communication and organizational skills essential for coordinating reservations and managing guest interactions. Committed to providing exceptional service and contributing to seamless and enjoyable atmosphere.

Developed exceptional customer service and communication skills in dynamic and fast-paced hospitality environment. Excel at managing guest interactions and ensuring seamless operations while maintaining welcoming atmosphere. Seeking to transition into new field where these transferable skills can contribute to team success and customer satisfaction.

Overview

6
6
years of professional experience

Work History

Supervisor for Events

Food For Thought Catered Events
04.2021 - 11.2024
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
  • Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
  • Answered customer questions about hours, seating, and menu information.

Bartender

El Rancho Guzman
05.2020 - 02.2021
  • Served high customer volumes during special events, nights, and weekends.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
  • Obtained cash bank and stocked service bar to prepare for operation.

Mail Sorter

OSM Worldwide
05.2019 - 08.2020
  • Received and sorted incoming mail, ensuring accurate delivery to intended recipients.
  • Reviewed incoming mail for proper date, postage and barcode scans.
  • Collaborated with team members to ensure timely processing of high-volume mail shipments.
  • Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy.
  • Scanned incoming pieces, logging and uploading information into mail-tracking system to support resolution of future inquiries.
  • Supported postal service operations by performing additional tasks as needed, such as package handling or customer assistance.
  • Reduced delivery errors by accurately categorizing and labeling outgoing mail.
  • Ensured compliance with postal regulations by inspecting parcels and packages for proper labeling and postage requirements.

Education

High School Diploma -

Rudy Lozano Leadership Academy -IDPL
Chicago, IL
02-2017

Skills

  • Training and mentoring
  • Goal oriented
  • Staff management
  • Customer service
  • Public speaking
  • Relationship building
  • Team player attitude
  • Highly reliable
  • Strong multitasking
  • Patience and tolerance
  • Strong work ethic
  • Guest engagement
  • Multitasking proficiency

Timeline

Supervisor for Events

Food For Thought Catered Events
04.2021 - 11.2024

Bartender

El Rancho Guzman
05.2020 - 02.2021

Mail Sorter

OSM Worldwide
05.2019 - 08.2020

High School Diploma -

Rudy Lozano Leadership Academy -IDPL
Guadalupe Goretty Lorenzo Rocha