Guadalupe Vargas
Chicago
Summary
Customer‑focused banking and retail professional with 4+ years of experience delivering exceptional service, managing transactions, and building strong client relationships. Skilled in financial needs assessment, cross‑selling, risk awareness, and maintaining high performance in fast‑paced environments. Recognized for reliability, communication, and consistently positive customer feedback.
Overview
5
5
years of professional experience
Work History
Clerk
7 Elevn
Chicago, IL
04.2023 - Current
- Greeted customers and offered product knowledge and recommendations to improve sales.
- Completed weekly inventory and stayed informed on current promotions.
- Processed payments, refunds, and exchanges while opening and closing registers.
- Assisted with store operations, including opening/closing duties and managing promotional signage.
- Maintained a clean, organized sales floor and stocked products during shipment.
- Processed customer transactions efficiently using point-of-sale systems.
- Maintained inventory accuracy through regular stock checks and replenishment.
- Assisted in training new clerks on operational procedures and customer service standards.
- Monitored merchandise displays for compliance with promotional guidelines and visual standards.
Relationship Banker
Bank of America
Chicago, IL
01.2025 - 09.2025
- Cultivated strong customer relationships to enhance satisfaction and loyalty.
- Assessed client needs to recommend appropriate financial products and services.
- Executed daily branch operations, ensuring compliance with policies and regulations.
- Mentored junior staff on best practices in customer service and sales techniques.
- Delivered excellent customer service by greeting clients, answering questions, and resolving concerns promptly.
- Achieved strong performance metrics and consistently received positive client survey feedback.
- Reviewed client portfolios and recommended personalized financial solutions aligned with their goals.
- Identified potential financial risks and guided clients toward appropriate banking products and services.
- Cross‑sold and upsold bank products based on client needs, contributing to branch growth.
- Built and maintained strong client relationships while collaborating with team members to resolve issues.
- Multitasked between lobby support, teller window operations, and platform duties during peak and slow periods.
Store Leader
Bye Bye Chicago
Chicago, IL
04.2021 - 05.2023
- Led daily operations to enhance store efficiency and customer satisfaction.
- Trained and mentored team members on best practices and company policies.
- Implemented inventory management systems to optimize stock levels and reduce waste.
- Collaborated with marketing team to plan promotional events and drive foot traffic.
- Provided friendly customer service by greeting customers and assisting with product questions.
- Recommended products and upsold items to increase daily sales.
- Processed transactions, refunds, and exchanges while maintaining accuracy and efficiency.
- Managed weekly deposits and maintained access to the store safe following proper cash‑handling procedures.
- Restocked merchandise, completed cycle counts, and assisted with store displays and promotional signage.
Associate
HomeGoods
Chicago, IL
08.2021 - 01.2022
- Assisted customers with locating merchandise and answering product questions.
- Organized and restocked merchandise to maintain store presentation standards.
- Supported store closing procedures, back‑room organization, and marketing signage setup.
- Assisted in maintaining store presentation and merchandising standards.
- Processed customer transactions efficiently using point-of-sale system.
- Participated in training sessions to improve operational skills and service quality.
- Resolved customer inquiries promptly, ensuring satisfaction and repeat business.
Education
High School Diploma -
Pathways in Education
Chicago, ILSkills
- Telephone etiquette
- Customer satisfaction
- Cash handling
- Cash management
- Exceptional customer service and communication
- Conflict resolution and problem‑solving
- Building long‑term client relationships
- Active listening and needs assessment
- Product recommendations & sales growth
- POS systems, refunds, and exchanges
- Inventory management & cycle counts
- Merchandising, signage, and store presentation
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Relationship Banker
Bank of America
01.2025 - 09.2025
Clerk
7 Elevn
04.2023 - Current
Associate
HomeGoods
08.2021 - 01.2022
Store Leader
Bye Bye Chicago
04.2021 - 05.2023
High School Diploma -
Pathways in Education