Guadalupe Santoyo
Schaumburg
Summary
Motivated and reliable customer service professional with experience in fast-paced environments. Skilled in taking and processing orders in person and over the phone, ensuring accuracy and efficiency. Strong background in customer service, cash handling, and training new employees. Known for adaptability, teamwork, and maintaining a positive attitude under pressure.
Overview
4
4
years of professional experience
2024
2024
years of post-secondary education
Work History
Team Member
Portillos
Schaumburg
01.2023 - 08.2025
- Verified accuracy of all prepared bags and orders before customer handoff
- Provided friendly and efficient customer service to address needs and resolve concerns
- Answered incoming phone calls promptly, delivering accurate information and assistance
- Coordinated and delivered catering orders during peak seasons and holidays to ensure timely service.
- Trained new employees across multiple stations
- Provided friendly and efficient customer service to address needs and resolve concerns
- Accuracy took customer orders as a cashier while handling transactions efficiently
Team Member
Little Caesar’s
Elgin
04.2021 - 07.2023
- Provided excellent customer service in a fast-paced dining environment.
- Collaborated with team members to ensure timely food preparation and delivery.
- Maintained cleanliness and organization in work areas and dining spaces.
- Trained new team members on operational procedures and customer service standards.
- Greeted customers upon entering the store with friendly demeanor.
- Learned and applied proper procedures for taking in person and phone orders accurately
Education
Elgin High School
Elgin, IllinoisSkills
- Phone etiquette and call handling
- Time Management and Multitasking
- Catering and Order Coordination
- Customer Service and Communication
Languages
English
Full Professional
Spanish
Full Professional
Timeline
Team Member
Portillos
01.2023 - 08.2025
Team Member
Little Caesar’s
04.2021 - 07.2023
Elgin High School