Guadalupe Rodriguez
Rockford
Summary
5+ years of experience with business professionalism with keen eye for administrative excellence and customer service. Proven track record in managing duties with high accuracy, ensuring smooth daily operations and client satisfaction. Thrives in team settings and adapts to dynamic demands, showcasing proficiency in multitasking and problem-solving. Authorized to work anywhere in the US.
Overview
9
9
years of professional experience
Work History
Receptionist
Dental Dreams
Rockford, IL
10.2025 - Current
- Greeted and assisted patients, ensuring a welcoming environment.
- Managed appointment scheduling using dental practice management software through Patterson Eaglesoft
- Verified patient information and maintained accurate records.
- Processed patient payments and coordinated insurance information
- Answered high volume phone calls at a timely manner and transferred phone calls to proper party. Roughly answer over 50 phone calls each shift
- Handled End-of-Day process for closing shifts.
- Organized and cleaned front desk and waiting room area as needed.
Server
Hard Rock Casino
Rockford, IL
10.2024 - 07.2025
- Provided exceptional customer service in fast-paced dining environment.
- Assisted guests with menu selections and special requests effectively.
- Maintained cleanliness and organization of dining area for optimal guest experience.
- Processed credit card and cash payments
Receptionist
Cevene Care Clinic
Rockford, IL
09.2023 - 05.2024
- Greeted and assisted patients, visitors and staff in a professional and courteous manner.
- Managed front desk operations, ensuring efficient patient check-in and appointment scheduling.
- Handled patient inquiries and concerns, providing excellent customer service.
- Coordinated with medical staff to facilitate seamless patient flow.
CNA in Training
Alden Debes Rehabilitation & Health Care Center
Rockford, IL
10.2022 - 08.2023
- Assisted licensed CNA's and nursing staff in providing basic patient care, including bathing, grooming, feeding and mobility support all while being enrolled in my actual CNA class through Rock Valley College.
- Monitored and documented vital signs, patient behavior and comfort under the supervision of a CNA and reported changes to nursing staff promptly supporting accurate patient records.
- Maintained clean and organized patient areas, including changing linens, sanitizing equipment and stocked up needed supplies.
Sales Representative
Verizon
Rockford, IL
04.2022 - 09.2022
- Built and maintained strong relationships with customers, increasing client retention, and generating repeat customer opportunities.
- Identified customer needs through consultative selling techniques, translating them into actionable solutions and up selling opportunities.
- Enrolled new customers into our services.
- Presented new specials or promotions to current, new or returning clients.
Receptionist
Miller Eye Center
Rockford, IL
02.2022 - 04.2022
- Handled incoming and outgoing mail, deliveries, and correspondence.
- Scanned insurance cards and IDs into our system and updated them on the patients account.
- Greeted clients, visitors and staff with a welcoming manner.
- Handled cash and credit card transactions for co-payments, treatments and payment plans.
- Enrolled new patients into our system
Sales Representative
Soto's Jewelry
Rockford, IL
10.2020 - 10.2021
- Delivered personalized customer service in a retail environment
- Assisted clients with selecting fine jewelry, watches and custom pieces
- Maintain knowledge on jewelry, metals, product line, and gemstones to build customer trust and to educate them.
- Built long-term relationships with clients for returning services, follow-ups and to create VIP clientele strategies.
- Kept track and stocked up on current and incoming jewelry.
Phone Clerk/Server
Giordano's
Rockford, IL
05.2017 - 03.2020
- Managed high-volume incoming calls to ensure efficient service for carry-out and delivery.
- Processed customer orders accurately using Squirrel system.
- Resolved customer inquiries and complaints effectively, enhancing overall satisfaction.
- Trained new staff on phone etiquette, system usage, and operational procedures.
Education
High School Diploma -
Guilford High School
Rockford, ILSkills
- Organization skills
- Time management
- Telephone skills
- Data entry
- Bilingual
- Scheduling
- Customer/Client relations
- Typing speed
- Phone etiquette
- Multitasking and prioritization
- HIPPA
- Cash and Credit card handling
Google Coursera Certification: Data Analytics
Currently enrolled and gaining experience and practice with Python, Tableu, SQL. Learning how to establish graphs, tables, charts for data research and presentation. Will eventually enroll into UIC Data Analytics Bootcamp to gain more expertise.
Timeline
Receptionist
Dental Dreams
10.2025 - Current
Server
Hard Rock Casino
10.2024 - 07.2025
Receptionist
Cevene Care Clinic
09.2023 - 05.2024
CNA in Training
Alden Debes Rehabilitation & Health Care Center
10.2022 - 08.2023
Sales Representative
Verizon
04.2022 - 09.2022
Receptionist
Miller Eye Center
02.2022 - 04.2022
Sales Representative
Soto's Jewelry
10.2020 - 10.2021
Phone Clerk/Server
Giordano's
05.2017 - 03.2020
High School Diploma -
Guilford High School