Guadalupe Garcia
Oak Lawn
Summary
Healthcare professional with strong foundation in medical documentation and office operations. Skilled in using medical software and practice management systems to support accuracy and efficiency in healthcare operations. Known for reliability and adaptability in dynamic healthcare environments. Committed to providing excellent patient care and customer service, while fostering a collaborative team atmosphere.
Overview
6
6
years of professional experience
Work History
Medical Receptionist/Medical Records Specialist
Pediatric & Adolescent Medicine
09.2023 - 01.2026
- Managed patient scheduling and appointment confirmations to enhance operational efficiency.
- Ensured accurate patient data entry within electronic health record systems for current/new patients.
- Coordinated insurance verification processes, ensuring accuracy and compliance with regulations.
- Provided compassionate customer service, creating a welcoming atmosphere for patients and their families
- Assisted in coordinating specialist referrals for patients requiring additional care, facilitating efficient transfer of medical records as needed.
- Processed insurance referrals and pre-authorizations to specialist to assist patient health coordination.
- Managed medical records using electronic health record (EHR) systems to ensure accuracy and compliance.
- Managed the release of information process, safeguarding sensitive patient data while adhering to legal requirements.
- Maintained patient records systems by archiving, scanning and indexing important documents and files.
- Trained fellow technicians on best practices for managing health information, fostering a high-performance team environment.
Medical Receptionist
Duly Health And Care
12.2019 - 08.2023
- Evaluated daily schedules, accommodating patient flow and minimizing missed appointments.
- Managed patient check-ins by scanning and documenting patient information in charts, verifying insurance coverage, and collecting payments.
- Managed patient scheduling using electronic health record systems to optimize appointment flow.
- Enhanced patient satisfaction by efficiently managing the front desk operations and addressing inquiries in a timely manner.
- Maintained confidentiality of personal and financial information, protecting patient rights and complying with HIPAA regulations.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
- Assisted healthcare providers with administrative tasks, enabling them to focus on quality patient care.
Education
Bachelor of Science (B.S.) - Biology
University of Illinois at Chicago
Chicago, IL, US12.2019
Skills
- Medical Records Management
- EMR Systems
- Organization and Time Management
- Medical terminology proficiency
- Insurance Verification
- Medical billing
- Pre-authorizations
- HIPAA compliance
- Fluent in English and Spanish
Timeline
Medical Receptionist/Medical Records Specialist
Pediatric & Adolescent Medicine
09.2023 - 01.2026
Medical Receptionist
Duly Health And Care
12.2019 - 08.2023
Bachelor of Science (B.S.) - Biology
University of Illinois at Chicago