Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Guadalupe Duarte

Mundelein

Summary

Dynamic customer service professional with proven success at Walgreens, adept at resolving complaints and enhancing customer satisfaction. Skilled in product knowledge and team collaboration, I excel in fast-paced environments, ensuring efficient operations and positive client relationships. Recognized for assertiveness and problem-solving abilities, I consistently deliver exceptional service.

Developed exceptional customer relations and communication skills in fast-paced environment, seeking to transition into new field. Excel at understanding customer needs and resolving issues efficiently, ensuring satisfaction and loyalty. Looking to leverage these skills to bring value and adaptability to new role in dynamic setting.

Personable and dedicated, with passion for helping others and ensuring customer satisfaction. Possesses solid understanding of communication techniques and problem-solving skills, delivering effective solutions and positive interactions. Committed to making meaningful impact by fostering positive customer experiences and contributing to team success.

Knowledgeable [Desired Position] with strong background in delivering high-quality customer support and resolving client issues effectively. Proven ability to handle diverse customer inquiries and maintain high satisfaction ratings. Demonstrated communication and problem-solving skills to enhance customer experiences.

Enthusiastic and motivated individual passionate about customer service. Team player works well both independently and within team settings to achieve goals. Skilled communicator and problem solver committed to creating positive customer experiences.

Overview

3
3
years of professional experience

Work History

Customer Service Associate

Walgreens
01.2022 - 11.2022
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
  • Maintained a high level of product knowledge, providing accurate information to customers.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Collaborated with team members to achieve monthly targets and optimize workflow efficiency.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Developed strong relationships with clients through attentive listening and empathetic understanding of their needs.

Restaurant Busser

Iguana Wana Mexican Grill and Tequila Bar
01.2020 - 10.2021
  • Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
  • Enhanced customer satisfaction by ensuring tables were cleared and cleaned promptly after guests left.
  • Maintained a clean and safe dining environment by sweeping floors, wiping down surfaces, and keeping walkways clear of debris.
  • Assisted servers in managing their sections effectively, providing timely water refills and bread service.
  • Supported the overall dining experience by setting up tables with appropriate silverware, glassware, and linens.
  • Contributed to smooth restaurant operations by promptly resetting tables for new customers.
  • Increased efficiency in table turnover by quickly clearing dirty dishes and preparing tables for the next guests.

Education

Bachelor of Arts - Government And Law

Lafayette College
Easton, PA
05-2028

Skills

  • Customer service
  • Customer support
  • Problem resolution
  • Team collaboration
  • Customer complaint resolution
  • Complaint handling
  • Product knowledge
  • Complex Problem-solving
  • Assertiveness
  • Complaint escalation
  • Computer skills
  • Work prioritization

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

Customer Service Associate

Walgreens
01.2022 - 11.2022

Restaurant Busser

Iguana Wana Mexican Grill and Tequila Bar
01.2020 - 10.2021

Bachelor of Arts - Government And Law

Lafayette College
Guadalupe Duarte