Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

GRISELDA FABIAN

STICKNEY

Summary

Experienced Store Manager with a background in retail operations and employee supervision. Strengths include inventory management, customer service, and team leadership. Demonstrated ability to enhance store's performance through strategic planning and implementation of sales campaigns. Proven record of success in fostering an environment that promotes teamwork and exceptional customer service.

Overview

16
16
years of professional experience

Work History

Store Manager

Dunkin' Brands
Norridge
01.2015 - Current
  • Supervised daily store operations to ensure efficient workflow and customer satisfaction.
  • Trained and developed staff to improve service skills and operational knowledge.
  • Managed inventory levels using company systems to minimize stock discrepancies.
  • Implemented merchandising strategies to enhance product visibility and sales potential.
  • Ensured compliance with safety standards and company policies throughout the store.
  • Collaborated with upper management on strategic initiatives for operational improvement.
  • Coordinated store promotions and events to attract customers and boost engagement.
  • Resolved customer complaints promptly and professionally.
  • Monitored stock levels regularly to avoid out-of-stock situations.
  • Analyzed sales figures to identify trends and opportunities for improvement.
  • Identified areas of improvement in store operations processes.
  • Developed and maintained store policies, procedures and operations manual.
  • Ensured compliance with all safety regulations and company policies.
  • Evaluated employee performance on a regular basis to ensure quality standards were met.
  • Created weekly schedules for staff members according to business needs.
  • Maintained records of daily transactions using point-of-sale systems.
  • Ensured that store was clean and organized at all times.
  • Organized promotional events such as special sales or discounts.
  • Implemented effective cost-control measures to maximize profitability.
  • Recruited, trained, coached and mentored staff members in customer service skills.
  • Managed inventory levels and ensured accurate ordering of merchandise.
  • Developed relationships with vendors to negotiate better prices on supplies.
  • Improved productivity initiatives, managing budgets and accounts, coordinating itinerary and scheduling appointments.
  • Implemented campaigns and promotions to help with developing goods and services.
  • Implemented successful business strategies to increase revenue and target new markets.
  • Mitigated business risks by working closely with staff members and assessing performance.
  • Created effective business plans to focus strategic decisions on long-term objectives.
  • Prepared staff work schedules and assigned team members to specific duties.
  • Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
  • Monitored progress by establishing plans, budgets and measuring results.
  • Delegated work to staff, setting priorities and goals.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Analyzed sales data to identify trends and adjust strategies accordingly.
  • Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
  • Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.
  • Preserved product quality by maintaining stockrooms and disposing of damaged items.
  • Evaluated store performance and incorporated feedback to implement improvement plans.
  • Oversaw inventory management through cycle counts, audits and shrinkage control.
  • Established store tactics and strategies to achieve operational performance and sales goals.
  • Monitored employee performance and identified performance gaps for corrective action.
  • Oversaw storewide merchandising benchmarks to maintain operational excellence.
  • Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
  • Identified operational issues and implemented appropriate process improvements to promote workplace safety and productivity.
  • Updated and maintained store signage and displays.
  • Reviewed customer feedback to make operational improvements and promote satisfaction.
  • Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Managed inventory tracking and physical inventory counts to minimize loss.
  • Recruited, trained and managed a team of 20+ employees.
  • Resolved customer complaints in a timely manner while maintaining excellent relations with customers.
  • Provided feedback on product selection, layout, displays and promotions.
  • Reviewed financial statements including profit and loss reports.
  • Analyzed customer data to develop targeted marketing campaigns.
  • Trained and mentored associates to teach daily tasks and procedures.
  • Built customer confidence by actively listening to concerns and complaints and quickly resolving issues.
  • Strengthened work flow productivity by hiring, managing and developing top talent.
  • Generated repeat business by responding to customer concerns with friendly and knowledgeable service.
  • Showcased and built visually appealing displays and signs to encourage customers to buy specific products.

Store Manager

Dunkin' Brands
Chicago
06.2009 - Current
  • Managed daily operations to ensure efficient store performance.
  • Supervised team members to maintain high service standards.
  • Trained new employees on procedures and customer service skills.
  • Implemented marketing strategies to promote new products and offerings.
  • Resolved customer complaints to enhance satisfaction and loyalty.
  • Coordinated staff schedules to align with peak business hours.
  • Ensured compliance with health and safety regulations in the store environment.
  • Recruited, trained and supervised new employees.
  • Conducted daily store operations, including opening and closing procedures and cash handling.
  • Managed inventory tracking and physical inventory counts to minimize loss.
  • Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
  • Resolved customer complaints in a timely manner.
  • Created weekly work schedules for store personnel.
  • Oversaw inventory management through cycle counts, audits and shrinkage control.
  • Managed daily banking activities such as deposits and withdrawals.
  • Updated and maintained store signage and displays.
  • Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
  • Ensured compliance with safety regulations and company policies.
  • Monitored inventory levels and placed orders to restock shelves.
  • Established customer service standards and monitored staff compliance.
  • Maintained accurate records of employee performance reviews.
  • Strengthened work flow productivity by hiring, managing and developing top talent.
  • Evaluated store performance and incorporated feedback to implement improvement plans.
  • Established store tactics and strategies to achieve operational performance and sales goals.
  • Performed regular price checks to ensure competitive pricing.
  • Developed strategies to maximize sales and profitability.
  • Oversaw storewide merchandising benchmarks to maintain operational excellence.
  • Showcased and built visually appealing displays and signs to encourage customers to buy specific products.
  • Reviewed customer feedback to make operational improvements and promote satisfaction.
  • Identified operational issues and implemented appropriate process improvements to promote workplace safety and productivity.
  • Preserved product quality by maintaining stockrooms and disposing of damaged items.
  • Updated POS system with new products and promotional offers.
  • Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.
  • Planned special promotions or discounts based on market trends.
  • Built relationships with key customers and stakeholders to grow business networks and locate new opportunities.
  • Implemented efficient systems for tracking stock movement.
  • Assessed operational efficiency of the store's departments.
  • Identified opportunities for cost savings through waste reduction initiatives.
  • Analyzed sales data to identify trends and adjust strategies accordingly.
  • Prepared staff work schedules and assigned team members to specific duties.
  • Delegated work to staff, setting priorities and goals.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.

Education

High School Diploma -

Colegio La Paz
Mexico City
07-2003

Skills

  • Staff supervision and management
  • Scheduling and labor management
  • Performance evaluation
  • Inventory control and ordering
  • Profit and loss analysis
  • Cost control and budgeting
  • Compliance with health and safety regulations
  • Process improvement
  • Upselling and sales strategies
  • Customer relations and complaints
  • POS systems
  • Daily cash reconciliation

Soft skills

  • Time management
  • Adaptability
  • Attention to detail
  • Accountability and reliability

Accomplishments

  • Certified training store
  • Recognized for the largest increase in sales in the network
  • Recognized for the most success in training qualifications

Timeline

Store Manager

Dunkin' Brands
01.2015 - Current

Store Manager

Dunkin' Brands
06.2009 - Current

High School Diploma -

Colegio La Paz

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