Griffin Overbey
Cissna Park
Summary
Results-oriented achiever with 5 years in customer serviceand proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.
Overview
5
5
years of professional experience
Work History
Harvest Office Manager
Ludlow Co-op Elevator Company
08.2025 - 11.2025
- Corresponded between the main office and transporters in the fields to send all grain loads to their correct destination.
- Operated the grain scale to accurately weigh all transport equipment, both incoming with grain and departing empty after unloading into the elevator.
- Measured a grain sample from every wagon using a moisture meter, and recorded it and its test weight for the corresponding ticket generated.
- Facilitated the transportation of all tickets generated in the office to both our main office and the copies to the customers, so all parties have accurate records.
- General office work, such as making copies of needed documents for internal truckers,manning the phone, and printing off items sent by the main office for customers or transporters
Seasonal Manager
Donna's Rolls N' Pastries
05.2021 - 08.2025
- Scheduled and completed registration for all farmers' markets and vendor sales participated in during the seasonal window (May to October).
- Oversaw staff and delegated tasks for all sales, including setup, packaging, and payment processing.
- Managed inventory and collaborated with the owner to reach production and sale goals.
- Built a healthy rapport with customers and maintained a system to take and deliver personal orders.
- Assisted with any needed help in production during peak seasons.
Appointment Management Associate
Xfinity Comcast
02.2023 - 04.2024
- Assisted customers over the phone with troubleshooting service issues, answering account inquiries, and rescheduling/canceling appointments.
- Scheduled technician appointments for customers needing in-person maintenance, and assisted with putting them on waitlists if the desired time was not available.
- Corresponded between customers and routing agents to assure that techs would arrive at the correct location and update estimated arrival times.
- Communicated with customers in an empathetic and understanding manner.
Education
High School Diploma -
Cissna Park High School
Cissna Park, IL05-2018
Skills
- Microsoft Office Certified
- Food-Handlers License
- Organizational skills
- Adept at learning scheduling systems
Timeline
Harvest Office Manager
Ludlow Co-op Elevator Company
08.2025 - 11.2025
Appointment Management Associate
Xfinity Comcast
02.2023 - 04.2024
Seasonal Manager
Donna's Rolls N' Pastries
05.2021 - 08.2025
High School Diploma -
Cissna Park High School