Gregorio E. Resendiz
Round Lake
Summary
Bilingual Residential Program Manager with extensive experience in social services, financial counseling, and housing management. Proven track record in managing diverse teams and developing community programs that facilitate financial and housing education for underserved populations. Expertise in case management, crisis intervention, and tenant advocacy, complemented by proficiency in Microsoft Office and property management software such as Buildium and QuickBooks. Committed to fostering safe environments while ensuring compliance with housing regulations.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Comprehensive Community Support ProgramHousing Manager
Independence Center
Waukegan
01.2023 - Current
- Manage and supervise the Comprehensive Community Living Support (CCLS) program, overseeing housing operations, staff supervision, and tenant services
- Supervise, train, and provide feedback to housing staff to ensure program effectiveness and compliance
- Maintain compliance with housing regulations, safety standards, and program protocols
- Oversee property management operations, including tenant intake, lease management, maintenance requests, and eviction prevention
- Act as a liaison between tenants and landlords, ensuring advocacy and conflict resolution
- Develop individualized service plans for tenants to support independent living
- Handle crisis intervention and coordinate emergency services when necessary
Housing Specialist
Nicasa
North Chicago
08.2020 - Current
- Created and implemented the Rapid Rehousing Program (RAPID REHOUSING) to reduce homelessness in Lake County
- Coordinated with community partners, government agencies, and service providers to ensure program success
- Conducted assessments and determined eligibility for housing assistance
- Educated clients on tenant responsibilities, lease agreements, and landlord communication
- Monitored and documented program outcomes to evaluate effectiveness
Financial Counselor/Property Manager
Community Action Partnership of Lake County
Waukegan
05.2016 - 08.2019
- Developed and implemented financial literacy workshops and one-on-one financial counseling to underserved populations
- Provided counseling on credit management, budgeting, and homeownership preparation
- Partnered with Nicasa, Catholic Charities, and Lake County agencies to offer workshops benefiting 750+ clients annually
- Monitored and managed client progress post-program to ensure long-term financial stability
- Managed multiple housing properties, addressing tenant needs and maintaining compliance with housing standards
Financial & Housing Certified Counselor
Consumer Credit Counseling Services
Woodstock
02.2013 - 05.2016
- Provided financial and housing education to Lake County residents through group workshops and individual counseling
- Obtained multiple certifications, including housing, bankruptcy, budgeting, and credit counseling
- Ensured compliance with fair housing laws and offered counseling on affordable housing programs
Latino and Senior Programs Coordinator
Family Services Prevention, Education & Counseling
Highland Park
10.2007 - 12.2012
- Initiated and managed community programs addressing the needs of Latino youth and seniors
- Assessed client needs and provided connections to appropriate services
- Oversaw a $50,000 annual budget and coordinated four fundraising events annually
- Supervised E.S.L
- Tutors and implemented class schedules to meet community needs
Education
Bachelor’s Degree - Business Administration
CEIB - Complejo Escolar Interactivo del Bajio
01.2019
Skills
- Understanding Supported Housing Models
- Knowledge of Fair Housing Regulations
- Excellent case management with low- and moderate-income populations
- Program Coordination for Diverse Clients
- Effective Relationship Building
- Expertise in Property Management Software
- Individualized Service Planning
- Training and Development Oversight
- Bilingual Communication Skills
- Resident Onboarding
- Financial Oversight
- Lease Management
- Knowledge of Fair Housing Regulations
- Property Management Proficiency
- Quality Control Management
- Rental Income Collection
- Property Condition Assessment
- Preventive Maintenance Oversight
- Transitional Housing Management
- Short- and Long-Term Housing Oversight
- Understanding of Affordable Housing Policies
- Financial Reporting
- Tenant Engagement
- CCTV Operations
- Complaint Resolution Investigation
- Leasing Management
- Drafting and Reviewing Property Agreements
- Effective Communication
- Collaborative Teamwork Abilities
- Crisis Response
- Supervise Maintenance Tasks
- Efficient Data Management
- Emergency Preparedness Planning
- Eviction process handling
- Financial Guidance
- Effective Conflict Resolution
- Employee Oversight
Certification
- Certified in Housing Counseling, Credit Counseling, Debt Management, and Bankruptcy
- Fair Housing & Affordable Housing Compliance Training
Community Service
- Latino Leadership Group, Highwood, IL, Board Member, 2011, Present
- Council of International Programs Chicago, Chicago, IL, Board Member, Training for a Changing World, 2009, 2014
Professional References
Available Upon Request
Timeline
Comprehensive Community Support ProgramHousing Manager
Independence Center
01.2023 - Current
Housing Specialist
Nicasa
08.2020 - Current
Financial Counselor/Property Manager
Community Action Partnership of Lake County
05.2016 - 08.2019
Financial & Housing Certified Counselor
Consumer Credit Counseling Services
02.2013 - 05.2016
Latino and Senior Programs Coordinator
Family Services Prevention, Education & Counseling
10.2007 - 12.2012
Bachelor’s Degree - Business Administration
CEIB - Complejo Escolar Interactivo del Bajio
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