Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
Generic

Greg Hillson

West Chicago

Summary

Dynamic professional with extensive experience in customer service and graphic design, notably at Windsong Trading, LLC. Proven ability to enhance customer satisfaction through effective communication and problem-solving. Skilled in Adobe Illustrator, Adobe Photoshop and CorelDraw. Also skilled in maintaining store cleanliness, consistently delivering high-quality results while managing multiple projects. Strong team collaborator dedicated to fostering positive customer relationships.

Overview

36
36
years of professional experience

Work History

Product Demonstrator

Club Demonstration Services at Costco
07.2024 - Current
  • Assisted customers in locating items, addressed questions and provided product samples.
  • Enhanced customer experience with friendly interactions and thorough knowledge of products demonstrated.
  • Set up product displays before demonstrations and checked after completing presentation to maintain attractive sales space.
  • Utilized strong communication skills to convey complex product information clearly and concisely to a diverse range of customers.
  • Developed strong, honest and open customer relationships by presenting informational sales presentations to potential customers.
  • Increased product awareness by conducting engaging and informative demonstrations to potential customers.

Store Associate / Graphic Artist

Windsong Trading LLC
05.2014 - Current
  • Greeted customers, helped locate merchandise, and suggested suitable options.
  • Maintained a clean and safe shopping environment for customers through regular cleaning and monitoring of store conditions.
  • Utilized strong multitasking abilities to manage multiple responsibilities simultaneously during busy periods.
  • Increased customer satisfaction by providing efficient and friendly service while handling transactions.
  • Open store location and manage cash register. Receive shipments, review email and answer phone.
  • Produce custom decals and graphics for store and customers.

Shift Manager

Big Dollar - K Ventures
04.2019 - 02.2021
  • Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
  • Improved overall team performance by effectively delegating tasks and providing clear instructions.
  • Excelled in every store position and regularly backed up front-line staff.
  • Collaborated with other Shift Managers to maintain consistency in policies enforcement across all shifts, fostering a cohesive workplace culture.
  • Achieved consistent customer satisfaction by addressing concerns promptly and professionally.
  • Opened and closed store as scheduled. Ran cash register, calculate day's receipts, organize cash deposits and balance register tray.
  • Position ended when owner shut down business due to COVID-19 economic impact.

Graphic Designer and Production Artist

Letter-Rite Express, LLC
01.1989 - 05.2014
  • Developed creative design for print materials, brochures, banners, and signs.
  • Developed creative design for print materials, banners and signs.
  • Created digital image files for use in digital and traditional printing methods.
  • Employed design fundamentals when selecting typography, composition, layout, and color in design work.
  • Managed multiple projects simultaneously, ensuring timely completion of deliverables while maintaining high-quality standards.
  • Carried over graphic production and projects under employer's new business Windsong Trading, LLC in 2014.

Education

Bachelor Of Fine Arts - Drawing And Printing / Graphics

Bradley University
Peoria, IL
05.1988

Top 10% Graduate -

Orion High School
Orion, IL
05.1984

Skills

  • Customer Service
  • Customer Assistance
  • Cash Handling Accuracy
  • Attention to Detail Focus
  • Problem-solving acumen
  • Team Collaboration
  • Active listening techniques
  • Store Cleanliness Maintenance
  • Flexible Schedule Adaptability
  • Basic math skills application
  • Returns and Exchanges Handling
  • Inventory Control
  • Graphic Design with Adobe Illustrator, Photoshop and Coreldraw
  • Inkjet Printing and Plot Cutting of Decals and Signage
  • T-Shirt, Coffee Mug and Other Transfer Graphic Productions

Additional Information

References


Tina Luna (Club Demonstration Services at Costco)

Ph 773-203-1703 Cell 630-328-2934


Russell Brewer (Windsong Trading LLC)

Ph 630-978-4008


Randy Kaminski (Big Dollar - K Ventures)

815-483-3979

Timeline

Product Demonstrator

Club Demonstration Services at Costco
07.2024 - Current

Shift Manager

Big Dollar - K Ventures
04.2019 - 02.2021

Store Associate / Graphic Artist

Windsong Trading LLC
05.2014 - Current

Graphic Designer and Production Artist

Letter-Rite Express, LLC
01.1989 - 05.2014

Bachelor Of Fine Arts - Drawing And Printing / Graphics

Bradley University

Top 10% Graduate -

Orion High School

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