Greg Casten
Lake Zurich
Summary
Professional with strong background in evaluating and ensuring compliance. Proven track record in enhancing processes, delivering impactful results, and maintaining high-quality outcomes. Excels in collaboration. Great at leveraging analytical skills to drive continuous improvement. Known for reliability, expertise in quality assessment, and commitment to objectives.
Overview
31
31
years of professional experience
1
1
Certification
Work History
GHRN Quality Evaluator
Allstate
01.2021 - Current
- 2023 and 2024 - 'Leads the way', 2022 - 'Rising Star award'
- Serves as a subject matter expert on various aspects of quality assurance within the organization, providing guidance when needed for decision-making purposes.
- Collaborates with cross-functional teams to ensure consistent quality standards via RCPS.
- Maintains knowledge on industry trends and advancements through repair methods, Tech-core, and OE docs.
- Supported new product launches with GHRN OE parts pilot.
- Training and ongoing coaching of new staff in best practices.
- Created IL teams chat for facilitation of market consistency.
Owner - Project Manager
Casten LLC
01.2017 - 01.2021
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Hired and oversaw subcontractors to meet project needs.
- Conducted regular site inspections to ensure adherence to project specifications and building codes.
Operations Manager
Contract Installations
01.2016 - 01.2017
- Company Overview: Union contract furniture installation
- Analyzed and reported on key performance metrics to senior management.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Facilitated smooth collaboration between departments through clear communication channels.
- Supervised operations staff and kept employees compliant with company policies and procedures.
Operations Manager
Accurate Electric and Telecom
01.2012 - 01.2015
- Company Overview: Startup cell tower installation company
- Site Close Out Packet (high tech info, photos, As-builts)
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Developed and maintained relationships with external vendors and suppliers.
- Managed budgets effectively, consistently delivering projects on-time and within financial constraints.
Scheduling/Warehouse Manager
Contract Installations
01.2007 - 01.2012
- Company Overview: Union contract furniture installation
- Served as logistical hub between Project managers, leadership, field staff, drivers, and warehouse staff.
- Maintained workforce based on projected weekly and monthly forecasts.
- Created daily work schedules for up to 85 field staff at up to 25 locations over multiple shifts.
General Manager
Casten Auto Body
01.1994 - 01.2007
- Family business in which I learned all aspects of the business including body, paint, frame, mechanical, customer service, damage assessment and business management.
Education
B. A. - Justice Studies
Northeastern Illinois University
Chicago, IL01.2005
Skills
- Cross-Functional Collaboration
- Effective Verbal and Written Communication
- Research methods
- Strategic Team Guidance
- Project Coordination
- I-CAR APDA PL3 ADAS PL2
Certification
- I-CAR Platinum
- Adjuster/Appraiser, DE, FL, KY, LA, NC, NH, NM, NY, OK, WY
Timeline
GHRN Quality Evaluator
Allstate
01.2021 - Current
Owner - Project Manager
Casten LLC
01.2017 - 01.2021
Operations Manager
Contract Installations
01.2016 - 01.2017
Operations Manager
Accurate Electric and Telecom
01.2012 - 01.2015
Scheduling/Warehouse Manager
Contract Installations
01.2007 - 01.2012
General Manager
Casten Auto Body
01.1994 - 01.2007
B. A. - Justice Studies
Northeastern Illinois University
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