Erica Broaddus
Carlinville
Summary
Adept at enhancing customer satisfaction and streamlining document management, my tenure at M&M Service Company highlighted my proficiency in data entry and exceptional communication skills. Skilled in cash management and fostering positive vendor relations, I excel in fast-paced environments, consistently improving operational efficiency. My adaptability and keen decision-making abilities have significantly contributed to achieving and surpassing company goals.
Overview
14
14
years of professional experience
Work History
Grain Clerk
M&M Service Company
04.2015 - Current
- Document filing by organizing and categorizing files for quick retrieval.
- Managed scheduling and calendar coordination to ensure optimal use of time.
- Prepared Hand Reports and Offer Sheets and Outbound In Transit Spreadsheets
- Improved customer satisfaction by promptly answering inquiries and providing accurate information.
- Managed incoming calls professionally, directing callers to appropriate personnel or taking detailed messages when necessary.
- Prepared Grain Contracts
- Communicated Bids and Bid changes, drying, storage and freight rates to Producers
- I have been exposed to several locations therefore I am familiar with several key Producers throughout the company.
Accounts Payable Clerk
Illinois Family Farms
08.2010 - 02.2015
- Reviewed vendor invoices for appropriate documentation and validity prior to payment.
- Prepared vendor invoices and processed incoming payments.
- Assisted in month-end closing procedures, ensuring all invoices were processed on time to reflect accurate financial statements.
- Maintained good working relationships with vendors and resolved disputes.
Education
Diploma - Accounting
Browns Business College
Springfield, IL05-1992
Skills
- Telephone etiquette
- Customer satisfaction
- Handling payments
- Scanning and copying
- Multitasking Abilities
- Decision-making
- Flexible and adaptable
- Data entry and 10-key
- Peer relationships
- Excellent communication
Timeline
Grain Clerk
M&M Service Company
04.2015 - Current
Accounts Payable Clerk
Illinois Family Farms
08.2010 - 02.2015
Diploma - Accounting
Browns Business College
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