Grayce Murphy
Wheaton
Summary
Dedicated host with strong customer service skills and proven ability to enhance guest experiences. Expertise in effective time management and problem-solving, contributing to seamless service flow in fast-paced environments.
Overview
4
4
years of professional experience
Work History
Host
Burbon Belly Hospitality
Wheaton, IL
12.2021 - Current
- Welcomed and seated guests, ensuring a positive first impression of dining experience.
- Managed reservation system, optimizing seating arrangements for efficient service flow.
- Coordinated with kitchen staff to communicate guest preferences and special requests.
- Trained new hosts on operational procedures and customer service standards.
- Monitored wait times and communicated updates to guests, enhancing overall satisfaction.
- Assisted in resolving guest inquiries and complaints promptly to maintain service quality.
- Maintained cleanliness and organization of host area, ensuring compliance with health standards.
- Collaborated with management to improve hosting processes, contributing to enhanced workflow efficiency.
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Contributed to team success through effective communication and cooperation with coworkers and management.
- Increased restaurant efficiency by maintaining an organized host stand, including menus, reservation logs, and seating charts.
- Ensured smooth operations during shift changes by communicating relevant information between incoming and outgoing staff members.
- Facilitated positive first impressions for guests through friendly greetings, professional attire, and genuine enthusiasm for their visit.
- Assisted servers with food delivery during peak hours to ensure timely service for all guests.
- Maintained a clean and welcoming atmosphere by quickly addressing spills and resetting tables after guest departure.
Education
Bachelor of Science - Criminology
Arizona State University
Tempe, AZ05.2027
Skills
- Customer service
- Team collaboration
- Multitasking proficiency
- Effective time management
Timeline
Host
Burbon Belly Hospitality
12.2021 - Current
Bachelor of Science - Criminology
Arizona State University