Grant Winter
Chicago
Summary
Dynamic and dedicated sales associate with extensive experience in retail. Proven ability to engage with customers effectively while managing various responsibilities in cashiering, merchandising, inventory control, and fulfillment. Adept at team leadership, fostering growth among colleagues, and excelling in fast-paced environments.
Overview
4
4
years of professional experience
1
1
Certification
Work History
General Sales Associate
Micro Center
Chicago
08.2025 - Current
- Delivered exceptional customer service by assisting customers in identifying and resolving technology-related challenges to enhance their experience.
- Consistently achieved daily goals by assisting 25-50 customers based on traffic patterns.
- Conducted outbound calls to assist customers with technology inquiries
- Organized store by restocking shelves and maintaining cleanliness
Customer Service Representative
Micro Center
Chicago
07.2024 - 08.2025
- Facilitate efficient customer transactions through friendly and speedy checkout services, ensuring customer satisfaction.
- Process returns and exchanges accurately following store policies, ensuring a positive experience for customers.
- Managed online order pickups, ensuring timely and accurate completion of transactions for reserved items.
- Ranked as the leading performer in warranty sales, maintaining a 10% attachment rate on transactions.
Inventory Control Technician
Nordstrom
Bloomington
05.2023 - 06.2024
- Utilized Excel to analyze shipment efficiency and identify errors, enhancing overall supply chain accuracy.
- Oversaw organization and packaging of inventory items for distribution to warehouses and retail locations, ensuring timely and accurate deliveries.
- Supported receiving operations by managing incoming supplies and merchandise to streamline inventory flow.
- Facilitated timely delivery of mail and packages to departments, enhancing operational workflow.
Stock Associate
Nordstrom
Bloomington
10.2022 - 05.2023
- Facilitated product readiness by efficiently receiving and processing inbound inventory shipments, processing over 200 boxes a day.
- Ensured accurate pricing through markdowns and maintained updated inventory records to support effective stock management.
- Streamline inter-store merchandise movement to uphold accurate stock levels.
- Package and fulfill customer orders promptly, enhancing the customer shopping experience.
- Collaborated with various departments to address dynamic store needs, enhancing operational efficiency and responsiveness.
Inventory Assistant Manager
Nordstrom
Minneapolis
06.2022 - 10.2022
- Managed fulfillment of online order deliveries, enhancing customer satisfaction by efficiently handling 200+ orders daily.
- Managed inventory supply orders to ensure operational efficiency.
- Supervised processing of new merchandise deliveries, ensuring timely availability on the sales floor.
- Coordinated scheduling of employees and outside carriers, facilitating shipment logistics through effective communication with carriers.
- Coach and mentor team members, fostering a productive and collaborative work environment.
Education
Associate's Degree - Business/Finance
City Colleges of Chicago
Chicago, IL12-2028
Skills
- Customer service
- Effective communication
- Microsoft Excel
- Typing accuracy
- Cash handling
- Multitasking
- Problem solving
Certification
- BASSET
Timeline
General Sales Associate
Micro Center
08.2025 - Current
Customer Service Representative
Micro Center
07.2024 - 08.2025
Inventory Control Technician
Nordstrom
05.2023 - 06.2024
Stock Associate
Nordstrom
10.2022 - 05.2023
Inventory Assistant Manager
Nordstrom
06.2022 - 10.2022
Associate's Degree - Business/Finance
City Colleges of Chicago