Grant Petersen
Elmhurst
Summary
Dynamic professional with a proven track record in enhancing guest experiences and optimizing inventory processes, significantly improving service standards at Bottle Theory and achieving exceptional stock accuracy at Whole Foods Market. Expertise in communication and inventory management consistently leads to high levels of customer satisfaction and strong vendor relationships. Demonstrated ability to multitask and collaborate effectively within teams, ensuring seamless operations and a positive environment for both customers and colleagues. Committed to driving excellence in service delivery while maintaining operational efficiency.
Overview
13
13
years of professional experience
Work History
Inventory Control Specialist
Bottle Theory
04.2023 - Current
- Verified incoming products and checked delivery totals to keep system records current and accurate.
- Built strong vendor relationships for timely goods and materials deliveries.
- Uploaded deliveries into Toast and Untappd
- Ordered Wine+Spirits via Breakthru Now
- Organized beer, liquor+wine so anyone can walk in and easily find what they need
- Organized backstock so it made coworkers lives easy
- Created our seasonal cocktails
- Keep up with customer inquiries
- Many more!
Front of House Employee
Bottle Theory
11.2022 - Current
- Maintained a clean and welcoming environment for guests contributing to positive dining experiences.
- Handled high-pressure situations with grace, maintaining excellent service standards even during peak hours or understaffed shifts.
- Enhanced customer satisfaction by providing attentive service and addressing inquiries in a timely manner.
- Performed opening and closing duties diligently, ensuring the restaurant was ready for optimal operations each day.
- Greet regular/returning guests by name and enhancing the guest experience
- Ensuring guests are comfortable with the QR code process, and if they are not offer traditional service
- Uphold customer service standards so guests always have the best experience
- Designed date-checking and cleaning schedules ensuring cleanliness standards were met
Bottle Share Host
Bottle Theory
11.2024 - Current
- Monthly Bottle Share Host
- Pour beers and distribute to participating guests
- Elaborate and provide descriptions of beers they are drinking
- Maintain taco bar so participants are well-nourished
Specialty Associate Team Leader
Whole Foods Market
01.2019 - 12.2023
- Developed strong relationships with suppliers to ensure timely delivery of high-quality products.
- Streamlined inventory management processes, resulting in improved stock accuracy and reduced waste.
- Analyzed sales data to identify trends and make informed decisions on product assortment adjustments.
- Managed store operations during peak hours, ensuring smooth workflow and exceptional customer service.
- Enhanced customer experience by providing expert product recommendations and personalized shopping assistance.
- Ensured compliance with safety protocols, conducting regular inspections of equipment and facilities for potential hazards.
- Reduced employee turnover by implementing effective retention strategies and cultivating a positive work atmosphere.
- Created a positive work environment: ensured team members were granted time off when requested with advance notice, scheduled myself and team leader opening+closing shifts to show leadership works all shifts, etc
- Created an open-door working environment where employees could always communicate any issues
- Wrote weekly schedules three weeks in advance maintaining our dept budget with store labor
- Participated in bi-weekly conference calls
- Completed weekly payroll every Monday
- Many more tasks
Beverage Buyer
Whole Foods Market
05.2017 - 11.2019
- Built long-term supplier relationships with vendors to establish quality and competitive pricing.
- Collaborated with internal departments to better understand needs and determine purchasing requirements.
- Developed strong relationships with suppliers to secure favorable pricing terms and conditions for the company's benefit.
- Participated in monthly conference calls
- Built and maintained monthly merchandising displays/standards, cross-merchandising, etc
- Put product on sale if it was heavy coming off display, or nearing expiration date
- Complete sign/tag audits to uphold price integrity
- Assisted the Specialty team when all beverage duties were completed: cut cheese, work backstock
Frozen Buyer
Whole Foods Market
05.2015 - 05.2017
- Built long-term supplier relationships with vendors to establish quality and competitive pricing.
- Collaborated with internal departments to better understand needs and determine purchasing requirements.
- Developed strong relationships with suppliers to secure favorable pricing terms and conditions for the company's benefit.
- Broke down loads and stocked shelves
- Maintained bi-weekly/monthly displays
- Conducted sign/tag audits
Overnight Grocery Team Member
Whole Foods Market
04.2013 - 05.2015
- Broke down pallets and spotted load by aisles
- Stocked shelves and rotated product in perishable department(Dairy)
- Let grocery buyer know of any new products or any products that were missing tags so they could print new ones to maintain pricing integrity
- Conducted a sweep of all aisles to clean up after load was broken down so customers wouldn't trip over debris
Education
No Degree - Business Administration And Management
Carthage College
Kenosha, WIHigh School Diploma -
Palatine High School
Palatine06-2008
Skills
- Customer service
- Team collaboration
- Multitasking proficiency
- Effective time management
- Exceptional communication
- Detail oriented
- Team player mentality
- Inventory monitoring
- Maintaining stock levels
- Purchase order management
- Ensuring key metrics are hit
Timeline
Bottle Share Host
Bottle Theory
11.2024 - Current
Inventory Control Specialist
Bottle Theory
04.2023 - Current
Front of House Employee
Bottle Theory
11.2022 - Current
Specialty Associate Team Leader
Whole Foods Market
01.2019 - 12.2023
Beverage Buyer
Whole Foods Market
05.2017 - 11.2019
Frozen Buyer
Whole Foods Market
05.2015 - 05.2017
Overnight Grocery Team Member
Whole Foods Market
04.2013 - 05.2015
High School Diploma -
Palatine High School
No Degree - Business Administration And Management
Carthage College