Summary
Overview
Work History
Education
Skills
Timeline
Generic

Grant Petersen

Elmhurst

Summary

Adept at fostering positive guest experiences and streamlining inventory processes, I enhanced inventory/service standards at Bottle Theory and optimized stock accuracy at Whole Foods Market. Leveraging exceptional communication and inventory monitoring skills, I successfully maintained high customer satisfaction and vendor relations, demonstrating a profound ability to multitask and collaborate with teams effectively.

Overview

12
12
years of professional experience

Work History

Front of House Employee

Bottle Theory
11.2022 - Current
  • Maintained a clean and welcoming environment for guests, contributing to positive dining experiences.
  • Handled high-pressure situations with grace, maintaining excellent service standards even during peak hours or understaffed shifts.
  • Enhanced customer satisfaction by providing attentive service and addressing inquiries in a timely manner.
  • Performed opening and closing duties diligently, ensuring the restaurant was ready for optimal operations each day.
  • Greet regular/returning guests by name and enhancing the guest experience
  • Ensuring guests are comfortable with the QR code process, and if they are not offer traditional service
  • Uphold customer service standards so guests always have the best experience

Inventory Control Specialist

Bottle Theory
04.2024 - Current
  • Verified incoming products and checked delivery totals to keep system records current and accurate.
  • Built strong vendor relationships for timely goods and materials deliveries.
  • Uploaded deliveries into Toast and Untappd
  • Ordered Wine+Spirits via Breakthru Now and came up with seasonal cocktails
  • Organized liquor+wine so anyone can walk in and easily find what they need
  • Keep up with customer inquiries
  • Many more!

Bottle Share Host

Bottle Theory
11.2024 - Current
  • Monthly Bottle Share Host
  • Pour beers and distribute to participating guests
  • Elaborate and provide descriptions of beers they are drinking
  • Maintain taco bar so participants are well-nourished

Specialty Associate Team Leader

Whole Foods Market
01.2019 - 12.2023
  • Developed strong relationships with suppliers to ensure timely delivery of high-quality products.
  • Streamlined inventory management processes, resulting in improved stock accuracy and reduced waste.
  • Analyzed sales data to identify trends and make informed decisions on product assortment adjustments.
  • Managed store operations during peak hours, ensuring smooth workflow and exceptional customer service.
  • Enhanced customer experience by providing expert product recommendations and personalized shopping assistance.
  • Ensured compliance with safety protocols, conducting regular inspections of equipment and facilities for potential hazards.
  • Reduced employee turnover by implementing effective retention strategies and cultivating a positive work atmosphere.
  • Created a positive work environment: ensured team members were granted time off when requested with advance notice, scheduled myself and team leader opening+closing shifts to show leadership works all shifts, etc
  • Created an open-door working environment where employees could always communicate any issues
  • Wrote weekly schedules three weeks in advance maintaining our dept budget with store labor
  • Participated in bi-weekly conference calls
  • Completed weekly payroll every Monday
  • Many more tasks

Beverage Buyer

Whole Foods Market
05.2017 - 11.2019
  • Built long-term supplier relationships with vendors to establish quality and competitive pricing.
  • Collaborated with internal departments to better understand needs and determine purchasing requirements.
  • Developed strong relationships with suppliers to secure favorable pricing terms and conditions for the company''s benefit.
  • Participated in monthly conference calls
  • Built and maintained monthly merchandising displays/standards, cross-merchandising, etc
  • Put product on sale if it was heavy coming off display, or nearing expiration date
  • Complete sign/tag audits to uphold price integrity
  • Assisted the Specialty team when all beverage duties were completed: cut cheese, work backstock

Frozen Buyer

Whole Foods Market
05.2015 - 05.2017
  • Built long-term supplier relationships with vendors to establish quality and competitive pricing.
  • Collaborated with internal departments to better understand needs and determine purchasing requirements.
  • Developed strong relationships with suppliers to secure favorable pricing terms and conditions for the company''s benefit.
  • Broke down loads and stocked shelves
  • Maintained bi-weekly/monthly displays
  • Conducted sign/tag audits

Overnight Grocery Team Member

Whole Foods Market
04.2013 - 05.2015
  • Broke down pallets and spotted load by aisles
  • Stocked shelves and rotated product in perishable department(Dairy)
  • Let grocery buyer know of any new products or any products that were missing tags so they could print new ones to maintain pricing integrity
  • Conducted a sweep of all aisles to clean up after load was broken down so customers wouldn't trip over debris

Education

No Degree - Business Administration And Management

Carthage College
Kenosha, WI

High School Diploma -

Palatine High School
Palatine
06-2008

Skills

  • Customer service
  • Team collaboration
  • Multitasking proficiency
  • Effective time management
  • Exceptional communication
  • Detail-oriented
  • Team player mentality
  • Inventory monitoring
  • Maintaining stock levels
  • Purchase order management

Timeline

Bottle Share Host

Bottle Theory
11.2024 - Current

Inventory Control Specialist

Bottle Theory
04.2024 - Current

Front of House Employee

Bottle Theory
11.2022 - Current

Specialty Associate Team Leader

Whole Foods Market
01.2019 - 12.2023

Beverage Buyer

Whole Foods Market
05.2017 - 11.2019

Frozen Buyer

Whole Foods Market
05.2015 - 05.2017

Overnight Grocery Team Member

Whole Foods Market
04.2013 - 05.2015

No Degree - Business Administration And Management

Carthage College

High School Diploma -

Palatine High School

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Grant Petersen