- Volunteer Work
- Genealogy
- Playing Music
- Movie buff
- Historical and Cultural Studies
Grant Antoline
Healthcare Administration
Urbana,IL
Summary
Dynamic professional with extensive experience at United Health Services, excelling in operational improvement and risk management. Proven track record in coaching teams to enhance efficiency and customer satisfaction. Skilled in data interpretation, driving organizational success through innovative training programs and systematic issue identification. Committed to fostering collaboration and achieving impactful results.
Results-driven performance professional with strong track record in maximizing team efficiency and achieving organizational goals. Adept at developing and implementing strategic initiatives, fostering collaboration, and adapting to evolving business needs. Skilled in performance analysis, process improvement, and leadership, with focus on delivering measurable results. Known for reliability, flexibility, and proactive approach to challenges.
Overview
26
26
years of professional experience
2
2
Languages
Work History
Interim Director of Performance Improvement & Risk
United Health Services Hospitals
Champaign, IL
02.2024 - Current
- Managed all risk based issues for the facility including incident, litigation, and regulatory measures.
- Evaluated existing systems for areas of improvement, identifying opportunities to optimize efficiency without sacrificing quality or customer satisfaction levels.
- Implemented comprehensive training programs for staff members, resulting in enhanced job satisfaction and professional development opportunities.
- Managed cross-functional teams to drive organizational improvements, achieving higher levels of productivity and collaboration.
Quality Assurance Coordinator
United Health Services Hospitals
Champaign, Illinois
05.2023 - 02.2024
- Conducted regular audits to identify areas of improvement, leading to increased customer satisfaction levels.
- Implemented effective training programs for team members, fostering a culture of continuous improvement within the department.
- Facilitated open communication channels between departments for sharing best practices related to quality assurance methodologies, driving organizational success as a whole.
- Achieved company-wide alignment on established standard operating procedures by providing guidance and support to all relevant stakeholders throughout the organization.
Case Manager for Adults With Dissabilities
Champaign County Regional Planning Commission
Champaign, Illinois
02.2021 - 05.2023
- Conducted thorough assessments of clients' medical, social, and financial needs, identifying issues, goals, and necessary interventions.
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
- Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
Medicaid Waiver Case Manager
University of Illinois, UIC
Champaign, Illinois
12.2018 - 01.2021
- Managed caseloads efficiently by prioritizing tasks according to urgency while adhering to Medicaid guidelines.
- Coordinated training sessions for staff members on relevant topics such as mental health conditions and crisis prevention techniques.
- Supported clients during transitions between service providers or levels of care, ensuring continuity in support systems.
- Maintained open lines of communication with all stakeholders involved in client care, fostering a collaborative approach to problemsolving.
Agent in Charge
NuMed, LLC
Champaign, Illinois
07.2016 - 11.2018
- Informed clients of policies and procedures on patient services and programs.
- De-escalated and resolved customer complaints with punctual, polite and professional service.
- Delivered exceptional customer service by proactively addressing concerns and fostering a positive experience throughout all interactions.
- Assisted clients in navigating the claims process, ensuring timely resolution of issues and optimal outcomes.
Community Engagement Coordinator
Planned Parenthood Of Illinois
Champaign, Illinois
01.2014 - 01.2016
- Streamlined processes within the department resulting in increased efficiency of daily tasks related to planning and implementing engagement strategies.
- Maintained thorough records of all engagements including participant details information which helped measure long-term impact on communities served more accurately.
- Conducted analysis of community needs and resources to support strategic plans.
- Increased public awareness of company''s mission and values by creating engaging social media content and promotional materials.
Community Organizer (Contractual)
Graduate Employees Organization - UIC
01.2013 - 07.2015
- Generated reports to evaluate program success and make modifications.
- Collaborated with community organizations in other regions to support state-wide and national outreach initiatives.
- Built strong bonds with local cultural organizations by respecting unique differences and specific societal norms.
- Spoke at public events, evangelizing for organizational goals and interests.
Community Organizer
Champaign County Health Care Consumers
07.2009 - 02.2014
- Interviewed members of specific populations to understand and document issues.
- Led staff development meetings to organize volunteers and members toward unified goals.
- Participated in strategy development and planning to grow organizing program and advance campaigns.
- Wrote e-mails, promoted events via social media and drafted phone scripts to recruit volunteers.
Community Organizer (Contractual)
Dissability Rights in Illinois
07.2004 - 07.2005
- Coordinated and implemented numerous meetings, forums and community events.
- Transcribed data and organized spreadsheets to record pledges, phone calls, and canvassing.
- Canvassed areas to increase support and raise funds.
- Conducted meetings with clergy, community leaders and organizational ally leadership.
Administrative Legal Assistant
Michael L. Antoline, P.C.
06.1999 - 07.2004
- Expedited billing processes through accurate timekeeping records resulting in timely invoice submissions improving cash flow for the firm.
- Assisted in training new legal assistants enhancing their understanding of firm procedures and reducing onboarding time.
- Supported attorneys in achieving favorable outcomes for clients by gathering evidence and organizing exhibits for trial presentations.
- Ensured accuracy of legal documents by proofreading, editing, and verifying proper formatting according to court guidelines.
Education
Master of Arts - International Psychology
The Chicago School of Professional Psychology
Chicago, United States 05.2001 -
Bachelor of Science - General Studies
Eastern Illinois University
Charleston, IL 05.2001 -
Associate of Arts - Political Science
Parkland
Champaign, IL 05.2001 -
Skills
Operational improvement
Systematic issue identification
Risk management advisory
Innovation management
Data interpretation
Coaching and mentoring
Accomplishments
- Collaborated with leadership team in the development of Shared Governance Committee.
- Supervised and managed large teams.
- Improved audit efficiency and quality.
Interests
Timeline
Interim Director of Performance Improvement & Risk
United Health Services Hospitals
02.2024 - Current
Quality Assurance Coordinator
United Health Services Hospitals
05.2023 - 02.2024
Case Manager for Adults With Dissabilities
Champaign County Regional Planning Commission
02.2021 - 05.2023
Medicaid Waiver Case Manager
University of Illinois, UIC
12.2018 - 01.2021
Agent in Charge
NuMed, LLC
07.2016 - 11.2018
Community Engagement Coordinator
Planned Parenthood Of Illinois
01.2014 - 01.2016
Community Organizer (Contractual)
Graduate Employees Organization - UIC
01.2013 - 07.2015
Community Organizer
Champaign County Health Care Consumers
07.2009 - 02.2014
Community Organizer (Contractual)
Dissability Rights in Illinois
07.2004 - 07.2005
Master of Arts - International Psychology
The Chicago School of Professional Psychology
05.2001 -
Bachelor of Science - General Studies
Eastern Illinois University
05.2001 -
Associate of Arts - Political Science
Parkland
05.2001 -
Administrative Legal Assistant
Michael L. Antoline, P.C.
06.1999 - 07.2004
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